Praveena Wallace

f1pvuq@r.postjobfree.com

408-***-****

SUMMARY

• Managed mission critical enterprise applications through all phases of SDLC.

• Well versed in HP Project and Portfolio Management (PPM) Portfolio Management module..

• Demonstrated expertise in corporate systems.

• As a key member of the Project Management Office (PMO), clarified business requirements, performed gap analysis between goals and existing procedures, simplified the processes resulting in compliance and higher productivity.

• Well versed with Information Technology Infrastructure Library’s (ITIL) support concepts of Service Desk/Service Request, Incident, Problem, Change, Release and Configuration Management.

• Supported multi-group projects and cross functional teams.

• Designed and managed the development of SAP Business Objects.

• Migrated applications to High Availability/Disaster Recovery servers.

• Excellent communication and collaboration skills with strong commitment and passion to solve customer problems.

• Proactive, focused and comfortable in working in a fast paced diverse environment.

• Demonstrated leadership and coaching abilities, mentoring junior team members while working effectively with peers and supervisors.

• Excellent ability to work effectively as part of a team, delegate and assume project responsibilities with onsite and off-shore models.

COMPUTING SKILLS

Operating system : UNIX (HPUX, SUN and LINUX), Windows XP

Languages : J2EE (Servlets, JSP), Perl/CGI, HTML, DHTML, JavaScript, XML, SQL, PL/SQL

BI Tools : Business Objects XI R1/XI R2/6.X/5.X,Designer,Supervisor,Desktop Intelligence, Web Intelligence, Info View, Broadcast Agent, CMC.

Source control : CVS on UNIX, Visual Source Safe 5.0

Web/App Servers : Apache, Java Web Server, Microsoft IIS, Web logic

Databases : Oracle 9i, 10g in RAC Cluster.

Project Tools : MS Outlook, Excel, Visio, MS Project

Schedulers : Tidal, Broadcast Agent

PROFESSIONAL EXPERIENCE

Hewlett Packard. July 2000 to May 2009

Global Supply Chain Application Delivery Lead

• Managed global operations and 24x7 customer service for mission critical global logistics system.

• Analyzed the application's critical support requirements, identified deficiencies and potential opportunities, and provided innovative solutions.

• Coordinated with the development team in Germany and India to resolve all the support issues.

• Worked closely with Development, Software Quality Assurance, Infrastructure, Operations, and Project Management teams to resolve issues.

• Trained and Managed L1/L2(Tier 1 & Tier 2) support team in Bangalore, India and Guadalajara, Mexico. Led initiative to reduce support tickets by 50% through process improvement, training and enhanced communication.

• Reviewed and implemented changes and ensured that changes are in compliance with change management policy.

• Participated in logistics steering committee meetings to drive global logistics strategies, standards and process simplification.

• Reviewed metrics and issues with Global Logistics Management team.

• Demonstrated track record of successfully leading the support of critical applications.

• Designed and streamlined the process of escalation for support tickets and coordinated work assignments.

• Followed internal and external customer response, escalation and resolution processes.

• Reviewed the Service Level Agreement with the Business Owners and proven ability to increase

SLA compliance.

• Interacted with senior management on a daily basis

• Identified deficiencies and refined the standards.

• Consolidated all the support and system documents in SharePoint for easy access.

• Triaged RFCs (Request for Change) to resolve critical issues involving database, server or any scheduling problems.

• Managed trouble ticket queues to ensure adherence to Service Level Agreements.

Supply Chain Business Objects Application Admin and IT Support Lead

• Participated in project planning sessions with project managers, business analysts and team members to analyze business requirements and outline the proposed solution for querying SAP data with Business Objects reports.

• Championed migration of application to high end server thus improving end to end processing.

• Expertly define and map project scope and provide direction to align technology solutions with project requirements.

• Created complicated reports including sub-reports, graphical reports, formula base and well-formatted reports according user requirements for the underlying SAP database.

• Provided the security access management by creating users/groups and folders

• Created repository and security domain with user groups and implemented security.

• Managed migrations of Business Objects (BO 5.x to BO 6.5, BO 6.5 – BO XI).

• Migrated Repository from Informix Server to Oracle 9i and all its domains.

• Extensively analyzed to design the Universes and assign them to respective domains.

• Deployed and scheduled reports through BCA.

• Analyzed the existing database and designed Universes using Designer module for generating reports and Exported universes to the repository to making resources available to the users.

• Involved in full life cycle of Business Objects reporting Application including creation and deployment of webi and client reports.

• Customized the Webi Front end.

• Created Auditor reports, both on webi and client and tracked user access of reports and Universes.

• Installed and configured the application foundation for supply chain & Customer Intelligence Analytics

• Performed various admin tasks related to users, groups, domains, Universes, connections through Supervisor tool.

• Involved in optimizing the universe developing time and SQL Tuning to increase the query performance.

• Created Dashboards and wrote reports for better manageability of overall performance.

• Developed universe user documentation guide for the end users reference.

• Provided training to end users for generating their own report including complicated report.

J2EE Application Development

• Designed and developed a Web Application supporting logistics, shipping and non stop supply chain operations.

• Designed and developed several reports for the enterprise server system supporting shipping and logistics operations.

• Provided solution in the area of interface with SAP and SFDM (Shop Floor Data Manager) .

• Played a key role in the design, architecture and implementation of centralized security management system.

• Migrated applications from Oracle 9iAS to WEBLogic app servers which included implementation of Siteminder with IIS proxy plug in, testing, go-live and post go-live support activities.

• Involved in the design, development and testing of the iknow application migration to High Availability Disaster Recovery servers.

EDUCATION

M.S. Computer Engineering. Wayne State University, Detroit, MI

B.E. Electronics and Communication. Bharatidasan University, India.

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