Janine Fullerton
Resume:
Janine Fullerton
Brooklyn, NY 11218
Cell: 646-***-****
****************@*****.***
Objective:
To obtain a position utilizing my customer service background and experience while providing the opportunity for further professional development within the company for long standing employment.
Experience:
Walsh Family Media 2008
Administrative Assistant
Primary responsibilities include basic accounting, managing payroll, client and vendor invoicing.
Coordinate human resources paperwork and contracts for staff and consultants; manage interns.
Act as liaison to outside attorney regarding contract and trademark issues.
Responsibilities also include coordinating special events, initial resume screening for potential new hires, researching potential new clients and ongoing organization of digital file archives.
H & R Block Winter/Spring 2008- Seasonal
Customer Care Representative
Responsible for various administrative duties, including answering telephones, maintaining appointment schedule for approximately 12 staff members, and opening/closing office.
Additionally responsible for verifying client identification, distributing income tax checks, and processing client payment.
Above Par Hair and Nails 2006-2008
Nail Technician
Responsible for all types of nail and foot services including all natural and artificial enhancements.
Assist with in-store promotional advertising.
Responsible for building repeat clientele.
Educating clientele on proper skin and nail care.
Island Better Hearing 2003 - 2006
Receptionist
Manage all aspects of daily flow of patients through office, including scheduling appointments, prescription follow-ups, and obtaining hearing aid repair estimates.
Responsible for accurate and timely billing to Medicaid for hearing aid patients.
Responsible for inventory upkeep and sales of assistive technology devices.
Assisted in developing and maintaining targeted advertising campaign for office with local news media, including both television and newspapers. Partnered with major hearing aid manufacturer to sponsor advertising during 2004 and 2005.
Coordinate audiograms and central auditory processing evaluations for 10 to 15 local schools.
NTD Laboratories 2003
Medical Billing/Receptionist
Enter patient information including insurance and confidential personal information into billing database.
Verify and complete insurance information with participating Doctor.
Responsible for mailings of claims, insurance request information, and collection notices.
Responsible for general receptionist duties including answering phones and forwarding callers to the appropriate parties.
A & N Trading 2001-2002
Marble Shop Coordinator
Developed high level of interaction between suppliers, developers, and fabricators.
Responsible for processing marble and granite orders and maintained order records for 3 major development contractors.
Organized installation schedules and personnel, and dispatched and managed installation teams.
Provided high level of customer care throughout development and construction process.
GEICO Direct 2000-2001
Customer Service Representative
Responsible for fielding high call volume (approximately 80 calls per day).
Provided assistance and information in regards to all customer inquiries.
Responsible for processing and reporting insurance information.
Responsible for routing customer inquiries to the appropriate agent.
Skills:
Typing: 50 wpm
Working knowledge of Quickbooks, Word, Publisher and Excel, Medical Manager, Oasis, TIMS for Audiology, Hearform. Strong organizational skills. Experienced in use of online sources for research projects.
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