Samantha Hernández

Calle ** N ** Turabo Gardens, Caguas PR

787-***-**** Mobile  787- 399-9923 Home Email: f1hfeu@r.postjobfree.com

CAREER SUMMARY

Outstanding retail operations professional with an excellent track record and experience in multiple business areas. Strong leader with a passion for customer service excellence, impressive communication skills and extensive knowledge in product handling and merchandising execution. Solid marketing, client’s negotiations, marketing strategy, pricing. Excellent presentation and negotiation skills, bilingual in English and Spanish. PC Skills: MS Office (Word, Excel, PowerPoint & Access), SAP, Retail Link, AS 400, JD Edwards, QL Systems.

PROFESSIONAL EXPERIENCE

Atlantic Southern Insurance Co., San Juan PR

CUSTOMER SERVICE / CLAIMS (June 2008 – August 2010)

Responsible for received all documentations to evaluate, approved and paid out the claims.

 Gather information from Texas Banking and apply to claims.

 It registers, analyzes and judges claims according to the contractual dispositions of the different policies, in conformity to it established according to the internal politics of the department.

 Responsible any refunds for overpaid policy.

 VP Administrative Assistant duties.

 Investigate with Hospitals or Funeral Home any discrepancy in documents submitted.

Wyeth Consumer Healthcare, Guaynabo PR

SALES REPRESENTATIVE (July 2003 – April 2008)

 Direct Retail Sales.

 Responsible for market intelligence gathering and pricing strategy development on my territory.

 Competitive strategies and tactics to achieve established sales goals.

 Managed products to ensure gross margin targets company need.

 Coordinator promotions to Chains Stores and Independent Pharmacy.

Wyeth Consumer Healthcare, Guaynabo PR

CUSTOMER SERVICE / PRICING (June 2002 – July 2003)

 Excellent communication skills and ability to perform commercially well-through activities, which by nature of the position include high-level contacts and exposure to sensitive information necessitating considerable use of tact, diplomacy, discretion and judgment.

 Pricing, coop contract application

 Coordinated sales distribution by establishing sales territories, quotas and goals.

 Providing key personal support to sales team.

 Receive and process sales orders, credits and coop.

 Receive and process the orders on Retail Link from Wal-Mart PR.

EDUCATIONAL BACKGROUND

UNIVERSITY OF PHOENIX, Guaynabo, PR

Bachelor of Science in Business/Management May-2010

ADDITIONAL INFORMATION AVAILABLE UPON REQUEST