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Experience Supervisor with BA Open to Field Change

Sun Valley outside Los Angeles, CA, 91352
45-50,000 annual salary
September 30, 2008

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JM Sunshine Mahay

**** ****** ****** ****

Sun Valley, CA 91352


Brief Overview:

** ***** *********** *** ************ over site experience

* ***** ****is management in fast paced environment

Superior computer, Internet, people, and communication skills

BA Human Services

Personal Statement/Objective:

My objective is to find a long term position a little closer to home to invest myself in, where I can continue to make a contribution I can be proud of. I am open to other venues of Human Services or Management not explicitly mentioned below. I am an unpretentious, innovative, optimistic, creative individual with a can do attitude and a very strong work ethic.

Work Experience

Terreno Nuevo, of B.R.I.D.G.E.S. Inc., Sylmar, CA June 08 to July 08

Social Rehabilitation Program for Chronically Mentally Ill TAY Population

Program Director

Responsible for all the operations of a Social Rehabilitation Program

Manage budget, staff schedules, monthly reports

Readied the house for CCLD inspection

Create Rehabilitation worksheets and focus groups

Increase compliance with regulations

Oversee all Case Management

Other duties not listed

Reason for leaving: Ethical Conflicts

Casa de Esperanza y Suenos of Telecare Camarillo, CA Nov. 2005 to May 08

15 Bed x 5 Houses, Social Rehabilitation Program for the Chronically Mentally Ill

CARF Accredited

Program Director for Brighter Tomorrows, Casa B

Responsible for opening this Social Rehabilitation Program from start up until present

Responsible for all duties associated with social rehab to include intake, discharging, and DMH documentation to include on call management 24/7

Hire, train, schedule, develop office and therapeutic skill sets, for 7 full time and several part time Residential Recovery Councilors to provide 24/7 services.

Schedule and oversee a 21 group activity week for residents with special focus on social, employment, and symptom management skills

Often led these same groups and role modeled same skill for new hires

Manage all areas of social rehabilitation in compliance with DMH, CCLD, and CARF regulations.

Ensure an atmosphere where individuals with CMI (Chronic Mental Illness) can feel safe, learn a plethora of needed skills, integrate into the community, and become more equipped to manage their own lives upon completion of the 18 month program

Responsible for employee evaluations, budget, and QA goals

Helped create a DBT culture within our recovery based model.

Contributed as a member of the Policy and Procedure Central Coast Residential Standardization Committee writing and reviewing Policies and Procedures for the Telecare Corporation

Additionally worked on Training, Safety, and DBT and HAT committees.

Oversee all case management

Worked closely with CCLD

Licensed to oversee both Adult Residential and Social Rehabilitation Facilities.

Residential Recovery Councilor

Engaged daily in one to one and group counseling sessions

Chart minute billing and weekly progress notes

Top biller for both general DMH billing and crisis management billing

Held record for crisis management situations

Utilized innovative recovery and intervention tools

Preformed all residential duties associated with the chronically mentally ill striving for independence

Oversee medication passing, documentation, and reordering in compliance with DMH and CCLD criteria

Assisted in starting up two new social rehabs with day to day experience in three others.

Reason for leaving: With the 1 hr plus commute the 60-70 hour weeks were too much for me.

Evergreen Center Mattapan, MA Sept 2001 to Oct 2005

45 Member Day Care Program for the mentally and physically disabled

CARF Accredited

Senior Case Manager

Responsible for 45 clients with physical and mental disabilities

Day to day counseling and prompting toward service plan goals

Used DMH/DMR documentation to include creation of ISP’s (Individual Service Plans).

Planned and oversaw daily activities averaging 20+ activities a M-F week with air tight documentation

Coordinated and trained employees and vendors on and off site.

Created and gave presentations for families, agencies, vendors.

Oversaw and coordinated volunteer network.

Responsible for general upkeep, and training on all office computers, hardware, software.

Human Rights Officer: spoke at monthly meetings and advocated for individuals at risk

Nursing Home Designate: attend quarterly off site meetings, establishing crossover (RISP) goals.

Responsible for Internet Presence of the clients, gaining global and media attention

Worked closely with Quality Assurance to be sure a plethora of documents were in order

Brought in donations of monetary and material nature

Performed initial and ongoing strength-based assessments

Team leader.

Other duties and accomplishments not listed.

Reason for leaving: Relocation to California

Assorted in home care for developmentally disabled adults June 01 to Sept 01

Benjamin Martin Corporation Boston,MA Jan 2001 to May 2001

Manufacturer and Distributer of Gift and Upper End Office Decorum

Marketing Director

Responsible for establishing the marketing department.

Created analytical reports reflecting consumer buying habits, cycles, and profitability to include projections.

Established quotas and targets.

Developed and managed projects.

Other duties and accomplishments not listed.

Reason for leaving: It was important at this time in my life to have a career in Human Services.

YMAA Publication Center Roslindale, MA Aug 1996 to Dec 2000

Leading Martial Arts/Alternative Health Publishing House

Membership Director>Customer Service Manager> Office Manager>Sales Manager

Managed the receptionist, membership services, customer service and general office personnel.

Assisted in hiring, firing, and development of training programs.

Consultant for small to mid-range accounts for inventory selection, general business, and business activity in 15 countries

Project manager for 40+ campaigns from concept inception to project conclusion.

Increased the number of house accounts by 160% in first 6 months and 260% by the end of first year.

Reason for leaving: Better opportunity for personal growth.

Other work experience available upon request.


Pacific University

BA Human Services

June 2002-2005

Los Angeles, CA

ITT Technical Institute

AA Computer Science

June 2000 to March 2001

Boston, MA

Other minor or short term learning institutions not listed.

Adult Residential Facility License obtained Spring 06.

Completion of DBT course from

Skill Set

Strong therapeutic/team building skills; multi-tasking; problem solving; scheduling; meeting outcomes and deadlines; strong writing, speaking and form making skills; exceptional crisis management skills; DBT skills; Microsoft Office; Internet Research; Gimp Digital Imagining; CPR; first aide; non-violent crisis intervention (PRO ACT), very strong computer skills.

Other skills and abilities may have been acquired but not listed.

Other Accomplishments

Created an online project within the disabled community that received international attention, to include two dedicated chapters in the book Second Lives by Tim Guest. Additionally this work led CBS to fly me from CA back to Boston in 2007 to do a feature for their Early Show. At last check two countries had modeled other therapeutic projects after this work. The objective was to enhance individual’s lives using the Internet. This objective was accomplished beyond all expectations creating a ripple effect impacting social networks until it last reached the Congress, April 1, 2008 where the project was used in an opening address by Congressman Markey.

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