JM Sunshine Mahay
Sun Valley, CA 91352
** ***** *********** *** ************ over site experience
* ***** ****is management in fast paced environment
Superior computer, Internet, people, and communication skills
BA Human Services
My objective is to find a long term position a little closer to home to invest myself in, where I can continue to make a contribution I can be proud of. I am open to other venues of Human Services or Management not explicitly mentioned below. I am an unpretentious, innovative, optimistic, creative individual with a can do attitude and a very strong work ethic.
Terreno Nuevo, of B.R.I.D.G.E.S. Inc., Sylmar, CA June 08 to July 08
Social Rehabilitation Program for Chronically Mentally Ill TAY Population
Responsible for all the operations of a Social Rehabilitation Program
Manage budget, staff schedules, monthly reports
Readied the house for CCLD inspection
Create Rehabilitation worksheets and focus groups
Increase compliance with regulations
Oversee all Case Management
Other duties not listed
Reason for leaving: Ethical Conflicts
Casa de Esperanza y Suenos of Telecare Camarillo, CA Nov. 2005 to May 08
15 Bed x 5 Houses, Social Rehabilitation Program for the Chronically Mentally Ill
Program Director for Brighter Tomorrows, Casa B
Responsible for opening this Social Rehabilitation Program from start up until present
Responsible for all duties associated with social rehab to include intake, discharging, and DMH documentation to include on call management 24/7
Hire, train, schedule, develop office and therapeutic skill sets, for 7 full time and several part time Residential Recovery Councilors to provide 24/7 services.
Schedule and oversee a 21 group activity week for residents with special focus on social, employment, and symptom management skills
Often led these same groups and role modeled same skill for new hires
Manage all areas of social rehabilitation in compliance with DMH, CCLD, and CARF regulations.
Ensure an atmosphere where individuals with CMI (Chronic Mental Illness) can feel safe, learn a plethora of needed skills, integrate into the community, and become more equipped to manage their own lives upon completion of the 18 month program
Responsible for employee evaluations, budget, and QA goals
Helped create a DBT culture within our recovery based model.
Contributed as a member of the Policy and Procedure Central Coast Residential Standardization Committee writing and reviewing Policies and Procedures for the Telecare Corporation
Additionally worked on Training, Safety, and DBT and HAT committees.
Oversee all case management
Worked closely with CCLD
Licensed to oversee both Adult Residential and Social Rehabilitation Facilities.
Residential Recovery Councilor
Engaged daily in one to one and group counseling sessions
Chart minute billing and weekly progress notes
Top biller for both general DMH billing and crisis management billing
Held record for crisis management situations
Utilized innovative recovery and intervention tools
Preformed all residential duties associated with the chronically mentally ill striving for independence
Oversee medication passing, documentation, and reordering in compliance with DMH and CCLD criteria
Assisted in starting up two new social rehabs with day to day experience in three others.
Reason for leaving: With the 1 hr plus commute the 60-70 hour weeks were too much for me.
Evergreen Center Mattapan, MA Sept 2001 to Oct 2005
45 Member Day Care Program for the mentally and physically disabled
Senior Case Manager
Responsible for 45 clients with physical and mental disabilities
Day to day counseling and prompting toward service plan goals
Used DMH/DMR documentation to include creation of ISP’s (Individual Service Plans).
Planned and oversaw daily activities averaging 20+ activities a M-F week with air tight documentation
Coordinated and trained employees and vendors on and off site.
Created and gave presentations for families, agencies, vendors.
Oversaw and coordinated volunteer network.
Responsible for general upkeep, and training on all office computers, hardware, software.
Human Rights Officer: spoke at monthly meetings and advocated for individuals at risk
Nursing Home Designate: attend quarterly off site meetings, establishing crossover (RISP) goals.
Responsible for Internet Presence of the clients, gaining global and media attention
Worked closely with Quality Assurance to be sure a plethora of documents were in order
Brought in donations of monetary and material nature
Performed initial and ongoing strength-based assessments
Other duties and accomplishments not listed.
Reason for leaving: Relocation to California
Assorted in home care for developmentally disabled adults June 01 to Sept 01
Benjamin Martin Corporation Boston,MA Jan 2001 to May 2001
Manufacturer and Distributer of Gift and Upper End Office Decorum
Responsible for establishing the marketing department.
Created analytical reports reflecting consumer buying habits, cycles, and profitability to include projections.
Established quotas and targets.
Developed and managed projects.
Other duties and accomplishments not listed.
Reason for leaving: It was important at this time in my life to have a career in Human Services.
YMAA Publication Center Roslindale, MA Aug 1996 to Dec 2000
Leading Martial Arts/Alternative Health Publishing House
Membership Director>Customer Service Manager> Office Manager>Sales Manager
Managed the receptionist, membership services, customer service and general office personnel.
Assisted in hiring, firing, and development of training programs.
Consultant for small to mid-range accounts for inventory selection, general business, and business activity in 15 countries
Project manager for 40+ campaigns from concept inception to project conclusion.
Increased the number of house accounts by 160% in first 6 months and 260% by the end of first year.
Reason for leaving: Better opportunity for personal growth.
Other work experience available upon request.
BA Human Services
Los Angeles, CA
ITT Technical Institute
AA Computer Science
June 2000 to March 2001
Other minor or short term learning institutions not listed.
Adult Residential Facility License obtained Spring 06.
Completion of DBT course from BehavioralTech.org
Strong therapeutic/team building skills; multi-tasking; problem solving; scheduling; meeting outcomes and deadlines; strong writing, speaking and form making skills; exceptional crisis management skills; DBT skills; Microsoft Office; Internet Research; Gimp Digital Imagining; CPR; first aide; non-violent crisis intervention (PRO ACT), very strong computer skills.
Other skills and abilities may have been acquired but not listed.
Created an online project within the disabled community that received international attention, to include two dedicated chapters in the book Second Lives by Tim Guest. Additionally this work led CBS to fly me from CA back to Boston in 2007 to do a feature for their Early Show. At last check two countries had modeled other therapeutic projects after this work. The objective was to enhance individual’s lives using the Internet. This objective was accomplished beyond all expectations creating a ripple effect impacting social networks until it last reached the Congress, April 1, 2008 where the project was used in an opening address by Congressman Markey.