Customer Service Supervisor

HAROLD L. DENTON

**** *. ********* ******

Lakewood, CA 90713

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Message 562-***-****

JOB TARGET: Warehouse Operations

PROFESSIONAL SUMMARY:

A skilled professional with over 20 years experience in Operations and Production Control in a Supervisory capacity, with continued inventory accuracy, managing multiple priorities and excellent employee relations.

QUALIFICATIONS:

• Highly dedicated and immensely experienced shipping supervisor.

• Production and Inventory control utilizing AS400, SAP and WMS

Systems for multibillion dollar warehouse.

• Excellent supervisory skills. Able to control and motivate subordinates.

• Proven track records of successful and timely completion of assigned work without compromising work quality.

• Strong hand at using the MS Office tools (Word, Excel) and the World Wide Web.

• Able to train people irrespective of their qualification, gender or designation.

ACCOMPLISHMENTS:

• Modify clerical work flow for greater efficiency of daily tasks.

• Implement a complete system of weekly and monthly inventory

reports, ensuring accuracy of 99.9% at all times.

• Formulate daily procedures to reduce departmental costs.

• Reduce turn-around time of incoming merchandise, ensuring

positive customer relations.

WORK HISTORY:

1994 –2008 NISSIN INTERNATIONAL TRANSPORT USA, INC.

Warehouse Supervisor

• Monitoring the labor works; instructing and guiding them for improving their work efficiency.

• Supervising the clerical records being maintained during the packing and unpacking process.

• Observing and confirming the status of the products/goods as specified in the invoices.

• Assigning or revoking work to a particular worker/group.

• Monitoring the incoming and outgoing shipping activities to ensure accuracy, completeness and condition of shipments.

• Determining the space requirements and arrangements of the shipment items.

• Ensuring strict adherence to the permitted loading limits.

• Maintaining complete coordination and synchronization among the shipping activities and handling conflict situations.

• Motivating and encouraging subordinate clerks to follow the deadlines and the setting quality standards.

• Preparing detailed reports of daily work and forwarding it to the senior officials.

1984 – 1994 SHARP ELECTRONICS CORP.

Refurbishing Dept. Supervisor

• Ensured smooth and on time delivery of incoming as well as outgoing shipments.

• Tracking shipments.

• Supervise Returns Dept.

• Provided customer service support and resolved any related queries and issues.

EDUCATION:

Mt. San Antonio Jr. College

Business Administration

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