Customer Service Sales
Resume:
Jalal Ali
***** ***** **. ********, ** 313-***-**** *****@*******.*** Entry-Level Position
Henry Ford Community College
Consistently recognized for troubleshooting skills and cost-effectively resolve challenging issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
EDUCATION
Henry Ford Community College
Dearborn, MI Degree expected 04/12
Associate in Art – GPA: 3.7/4.0
Criminal Justice
Business
WSU University – Detroit, MI
1980 to 1982
Provide networking/desktop support and perform mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
EXPERIENCE
Sales Representative
Detroit Free Press / Detroit News 1979 to 2008
Leveraged strengths in persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 5 rankings out of a 25 member sales force). Chauffeurs license.
J@ASales Development, Training, Motivating, Transporting Adults, and Young Adults. Hired and trained and managed 10 to 25 employees every day 7 day’s week. Dealt with customer service.
Car Salesmen Bought and sold cars, Detroit (Dealer) 1999 to 2004
Transportation
Express-1 Expediting – 429 Post Rd
Buchanan, MI 49107
Traveled expediting to other State’s all over East Coast (chauffeurs license) 2008 to 2010
Very Handy in plumbing, drywall repair/replacement, replace exterior/interior lights, painting, repair appliances, repair leaks, maintain/repair (have own tools).
Led technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure
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