Administrative Assistant Customer Service

KATHELINE LANSIQUOT

**** ******* ****** • Stone Mountain, GA 30083

404-***-**** • *******@*****.***

ADMINISTRATIVE ASSISTANT RECEPTION

High energy, focused, and dedicated Receptionist and Administrative Assistant professional with a proven track record in providing confidential and efficient administrative services and support. Seeking an Administrative Assistant role where a high degree of adaptability and knowledge of process/procedure as well as all scheduling, phone support and client service is held at a premium. Quickly adjusts to changes in schedule, team structure, assignment parameters, and organizational objectives. Known for uncompromising integrity, initiative, resourcefulness, and strong work ethic in achieving both short- and long-term goals and business objectives. Seek to utilize extensive career and administrative support experience for a world-class company poised for extraordinary growth. Proficient in MS Office Suite, Typing 55wpm.

Core Competencies

Communications • E-mail/Document Creation • Phone Support • Customer Relations

Travel Itineraries • Administrative Assistant • Procurement • Vendor Relations • Scheduling

Processes/Procedures • Records Management • Negotiation • Inventory • Event Management

PROFESSIONAL EXPERIENCE

SunSource, Stone Mountain • GA 2009 – 2011

Office Coordinator/Receptionist

Represented the company as clients’ first contact and performed phone support, call routing and customer service and support by addressing phone and in-person inquiries. Extensive knowledge of company switchboard with up to 10 lines supporting 200 employees. Distribute company information via e-mail and phone inquiries, verify visitor identification, and arrange escort to appropriate company personnel. Provide event coordination experience for a wide variety of office functions, workshops and conferences, and manage incoming/outgoing correspondence for all local and nationwide organizations.

MAG Mutual Insurance Company, Atlanta • GA 2001 – 2007

Administrative Assistant/Receptionist

Provided complete Administrative Assistance and company reception initiatives that included correspondence, report development, critical and high volume phone support for 150 employees and management. Served as first support contact regarding customer service issues and ensured that customer satisfaction was maintained while adhering to company processes and procedures. Knowledgeable event planner and coordinator for numerous company functions. Managed travel itineraries, kept all management scheduling, and calendar management current and accurate. Oversaw all mail delivery, incoming and outgoing, and oversaw vendor relations, supply inventory and maintenance and repairs for all office systems. Successfully executed and oversaw various projects simultaneously, focused on cost containment strategies, sound, and sustainable completion.

Pre 2001:

Receptionist - Mack Sales of Atlanta, Inc., Atlanta, GA