Customer Service Administrative Assistant

A. Wyche

Phone: 404-***-**** E-mail:*********@*****.***

Objective: To secure a challenging position that will utilize my organizational skills and experience while providing opportunities for advancement and growth.

Qualifications: Experienced in a high-paced environment where customer service skills are essential. Confident and poised in interactions with individuals at all levels of an organization. Known for self-motivation and initiative. Capabilities to include:

Strong organizational and interpersonal skills

Problem solving and decision making skills

Proficient in Microsoft Word, Outlook, Excel, Publisher, and PowerPoint

Experienced graphic designer utilizing Photoshop CS5 and Adobe Illustrator

Exceptional computer skills and programming capabilities

EMPLOYMENT:

Media Printing LLC, Riverdale, Georgia 1/2010 – 2/2012

Customer Service Representative

Handled a high influx of inbound calls within a front desk environment.

Maintain records through filing, retrieval, retention, storage, and compilation of data

Provided effective and timely resolution of a range of customer inquiries.

Assist with the creation of website graphics, videos, and marketing materials

Strive for one-call resolution of customer issues

Ensure scheduled customer accounts are completed assuring deadlines are adhered to

Maintain calendars, schedule meetings, screens phone calls, relays messages, and greets customers

Responsible for the ordering of all departmental supplies

Maintain productivity through time management skills

Maintain good rapport with customers both internally and externally

Collective Success, Inc., Stockbridge, Georgia 3/2009 – 11/2010

Administrative Assistant

Handled a high influx of inbound calls within a dynamic call center environment.

Provide administrative support to the Operations Manager and support staff

Responded to customer inquiries and requests and resolved issues efficiently and professionally.

Maintain records through filing, retrieval, retention, storage, and compilation of data

Create and maintain spreadsheets for auditing and accounting purposes

Ensure scheduled customer accounts are completed assuring deadlines are adhered to

Maintain calendars, schedule meetings, screens phone calls, relays messages, and greets customers

Coordinate special projects as deemed necessary by management

Maintain productivity through time management skills

Maintain good rapport with customers both internally and externally

References: Excellent references available upon request

*Salary Negotiable

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