Customer Service Administrative Assistant

Alicia R’. Baker

Email: ***********@*****.***

QUALIFICATIONS:

• Outstanding skills in customer service of 15 years

• Ability to think quickly, accustomed to working in a fast paced environment, and the ability to handle difficult clients

• Excellent communicational skills, ability to work well with others

• Managed a telephone switchboard in handling a variety of customer service calls for a large environment

• Updated and maintained accounting records, calculating and entering expenditures, and managed financial records, accounts and ledgers, internal auditing

• Verified records and financial statements created by other employees, reviewed accounting records and financial data to check for accuracy, correcting or noting errors within accounting records, processed invoices and payments, creating reports

WORK HISTORY

Data Entry Clerk, SPHERION/RANDSTAD, 2012- Present

• Simplifies collection and processing of account receivables by having payments mailed directly to a location accessible by the bank. Data Entry/Lockbox Processor

Account Representative, HARRIS AND HARRIS LAW FIRM, 2011 - 2011

• Provided customer service to clients whom were in debt for traffic and parking ticket violations. Processed payments in Ignite System. Data Entry in CUBS and Canvas System using DOS Software. Outbound calls of 100 using Automated dialer

Administrative Assistant/Filing Clerk, HEARTLAND ALLIANCE (PITW), 2010 – 2011

• Answered phones, mailed and filed documents to clients, sorted mail, prepared labels, and created files for new clients whom applied for public assistance. Provided customer service

Customer Service Representative, MILKY BEAUTY SUPPLY, 2007-2010

• Assisted customers in hair care products, clothing, and beauty aides

Administrative Assistant/Payroll Assistant, NATCHEZ ADAMS SCHOOL DISTRICT, 2003-2005

• Administrative Assistant toThe Director of Finance. Prepared presentations for monthly finance meetings using Word and Power Point. Entered data in Excel spreadsheets using AS400 for bank deposits. Assisted Payroll Clerk with Payroll processing time cards/sheets

• Generates accounting statements and reports and Assists in financial management and analysis

• Researches cash receipts, coding and posting of receipt

• Prepares daily bank deposits

• Provides monthly financial and management reports

• Customer service to the schools and ordered supplies

Legal Assistant, LLOYD F. LOVE ATTORNEY AT LAW, 1998 – 2002

• Typed contracts, briefs, warrants, summonses, complaints, indictments, motions, subpoenas, and papers for filing and serving Arranged appointment, meetings, and

• answered telephone calls. Filing, transcription, and incoming and outgoing mail

SPECIAL SKILLS QUALIFICATIONS

Accounting Clerk & Auditing Proficient with Word

Loan Processor/Clerk Proficient with Excel

Switchboard Operator Typing 60 wpm & Dictation

Collection Agent Proficient with QuickBooks

Telemarketer Data Entry 8,000 kpm

Diploma (Administrative Assistant), Taylor Business Institute, Chicago, IL

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