Customer Service Representative
Resume:
ANTHONY STRAW
East McKeesport, PA 15035
*******.*****@*****.***
SUMMARY
Over five years of successful experience in Data Entry, Retail Sales and Customer Service. Ability to prioritize, meet deadlines and maintain a high degree of customer communication skills. Additional strengths include:
Organizational Skills Interpersonal Skills
Goal Oriented Computer (Windows, Facets, OCR, Word, Excel)
Client Data Base Customer Service Skills
Data Entry Skills Communication Skills
Self Starter Learns new subjects quickly
PROFESSIONAL EXPERIENCE
UNITED HEALTH CARE, (formerly Unison), Churchill, PA 2005-2010
Document Management Associate (2006-2010)
Responsible for verifying and correcting information on claims such as HCFA (1500’s), UB04 and ADA’s (dental claims) to ensure information is correct before claims are processed.
Member Services Representative (2005-2006)
Responsible for receiving inbound calls from members and providers to determine member's eligibility.
Helped members with billing questions and changed member’s doctors as requested by customers.
Determined what prescriptions were covered in their customers’ health plans.
ADVANTAGE EQUITY, Pittsburgh, PA 2002-2004
Mortgage Recorder
Responsible for recording identification numbers for mortgages.
Called on and received calls from searchers, pulled and organized files, operated copy, fax and scanning machines to sort and send documents in a timely and accurate manner to lenders and homeowners.
OSI INCORPORATED, Pittsburgh, PA 2001
Collections Representative
Responsible for collecting late payments from customers.
Called on and handled returned calls from businesses and homeowners to collect late payments; handled high volume activity.
DIRECT RESPONSE, Pittsburgh, PA 2000-2001
Customer Service Representative
Responsible for accepting inbound and making outbound calls.
* Called on and accepted calls from businesses in order to try new products.
R.T. GRIM COMPANY, Pittsburgh, PA 1998-1999
Final Tester
Responsible for testing and setting mileage on instrument clusters (speedometers).
Ensured accurate functioning of all equipment on an ongoing basis.
AT&T WIRELESS, Pittsburgh, PA 1996-1997
Sales Consultant
Responsible for wireless equipment.
Spoke with customers in person and on the phone about cellular products and services.
Maintained a high level of inventory and provided a high degree of customer service.
EDUCATION
Customer Service Supply Chain - Certified as a Customer Service Representative
Forbes Road Technical School - Computer Repair and Radio/Television Repair
Associate Degree in Electronics, Community College of Allegheny County
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