Manager Customer Service

Zachary A. Colomb

**** ***** **** **. •Andover, MN• 763-***-**** • ********@*****.***

CAREER PROFILE

Results oriented with customer focus in mind. Effective combination of strengths includes: Communication, Time Management, and Leadership. Proven track record of being very effective in driving for results, leadership skills, team player, dealing with ambiguity, motivating others, continually learning and enthusiastic.

• Shift Manager

• Cook

• Host

• Delivery Driver

• Trainer

• Waiter

• Customer Service Associate

• Dish Washer

KEY RESPONSIBILITIES AND ACCOMPLISHMENTS

Shift Manager

• Responsible for the customer and employee experience

• Facilitated quarterly reviews and feedback sessions with shift employees

• Responsible for developing shift schedules and entering into computer system to communicate to team

• Planned, prioritized, and directed work activities for shift team

• Opened and/or closed restaurant which included making sure that all tasks were completed in order to complete this successfully

Trainer

• Facilitated training to ensure that employees understood their responsibilities, restaurant policies, and company procedures

• Worked alongside new hires, facilitating on the job training, to ensure they were knowledgeable in their job responsibilities

• Gave feedback to new hires to encourage and strengthen their job skills

Cook

• Responsible for handling food orders and ensuring that the customer received their order in a timely manner with great quality

• Managed food portions, cleanliness, and quality control while cooking for several customers

Waiter

• Responsible for the customers dining experience by being friendly, courteous, aware of their needs, taking their orders accurately, obtaining drinks and food in a timely manner

• Collection of money from customer and supplying change when necessary

• Helping my team mates by delivering hot food or drink refills to their tables when needed

Host

• Responsible for greeting customers and identifying how many people in their party, if they have time constraints and/or special needs

• Kept track of open tables and a rotation schedule so servers would have an even amount of customers to serve

• Brought customers to their tables and informed them of any specials that we had for the evening

Customer Service Associate

• Assisted customers while they were shopping by directing them to merchandise that they needed and/or answering questions that they had about certain merchandise

• Checked customer out by ringing up all their purchases, asking them if there was anything else they needed assistance on and providing any change that was needed from their purchases

Zachary A. Colomb Page Two

PROFESSIONAL EXPERIENCE

STONEWOOD GRILL AND TAVERN

Fort Myers, Fl 239-***-****) 2/2011-3/2012 Manager: Tyler Carr

MANSETTI’S PIZZA & PASTA RESTAURANT

Anoka, MN 763-***-****) 6/2008-1/2011

Manager: Greg Teigen

TANNERS STEAKHOUSE & BAR

Andover, MN 763-***-****) 2/2006-6/2008

Manager: Jennifer Brown

LITTLE CAESARS PIZZA

Moorhead, MN 763-***-****) 9/2007-5/2008

Manager: Elisa Remington

WALMART

Coon Rapids, MN 763-***-****) 6/2006-8/2007

Manager: Ameir

CHANTICLEAR RESTAURANT

Andover, MN 763-***-****) 2/2006-8/2007

Manager: Doug

EDUCATION /PROFESSIONAL DEVELOPMENT

• Graduated from Andover High School, Andover MN, June 2008

• Completed year of college education @ Minnesota Community College, May 2009

• Completed year of Auto Body Collission Technology @ North Hennepin Technical College, May 2010

• Fork Lift Safety Certification

• Attended following seminars: Diversity Is You, Customer Experience Comes First, and Advanced Facilitation

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