Customer Service Nurse
Resume:
RESUME
LELA KING PINKARD,RN
NASHVILLE, TN 37214-615-***-****
ezej63@r.postjobfree.com
PROFESSIONAL AND PERSONAL VISION: TO SECURE A CAREER OPPORTUNITY WITH
PROFESSIONAL GROWTH INTO MANAGEMENT AND TRAINING WHICH WILL ENABLE ME TO
MAKE A PROFOUND IMPACT IN MANAGEMENT OF PATIENT CARE AND THE LIVES OF THE
STAFF AND COMMUNITY IN WHICH I WORK. MY SHORT TERM GOALS ARE TO COMPLETE
MY BSN AND MSN WITHIN THE NEXT THREE YEARS. MY LONG-TERM GOAL INCLUDE
BECOMING AN ADJUNCT NURSING EDUCATOR AND TO WORK INDEPENDENTLY AS A NURSING-
HEALTHCARE MANAGEMENT/TRAINING CONSULTANT.
PROFESSIONAL BACKGROUND INCLUDES 16 YEARS OF VARIED NURSING EXPERIENCE IN
THE FOLLOWING SPECIALITIES: PSYCHIATRIC NURSING, UTILIZATION
MANAGEMENT/DISCHARGE PLANNING, SNF-SUB-ACUTE NURSING, I/P REHABILITATION
NURSING, O/P DIALYSIS NURSING AND ACUTE CARE NURSING-STEP DOWN UNIT,
ONCOLOGY, AND MEDICAL SURGICAL NURSING. I POSSESS AN ACTIVE NURSING
LICENSE IN THE STATE OF TN. THIS IS A COMPACT STATE LICENSE. PLEASE NOTE
THAT ALL CAREER POSITIONS LISTED ARE LOCATED IN CHATTANOOGA, TN WITH THE
EXCEPTION OF MIDDLE TENNESSE MENTAL HEALTH INSTITUTE WHICH IS LOCATED IN
NASHVILLE, TN. I AM OPEN TO RELOCATION WITHIN USA-TO CONSIDER ALL
OPPORTUNITIES WHICH PROVIDE CAREER GROWTH AND PROFESSIONAL EXERIENCE TO
ALIGN WITH MY CAREER STATED GOALS.
EDUCATIONAL BACKGROUND
REGIS UNIVERSITY-MAY 2012-PRESENT-ACCCEPTED INTO THE ONLINE BSN/MSN PROGRAM
CONCENTRATION AREA-NURSING EDUCATION. COMPLETED COURSES: PROFESSIONAL
NURSING, NURSING RESEARCH; CURRENTLY ENROLLED IN UPDATES DISEASE AND
ILLNESS MANAGEMENT.
MIDDLE TENNESSEE STATE UNIVERSITY - JAN. 2009- PRESENT- ACCEPTED INTO THE
PROGRAM OF PROFESSIONAL STUDIES- CONCENTRATION: STRATEGIC LEADERSHIP-
COMPLETED THE FOLLOWING GRADUATE LEVEL COURSES: PROFESSIONAL ETHICS-
LEADERSHIP IN ORGANIZATION- FOUNDATIONS IN LEADERSHIP-CONFLICT MANAGEMENT
AND NEGOTIATION-RESEARCH METHODS,GLOBALIZATION AND THE PROFESSIONS-
CURRENTLLY ENROLLED IN THE COURSE CURRENT ISSUES IN LEADERSHIP.
ST. FRANCIS UNIVERSITY- JAN.2003- APRIL 2004- COMPLETED GRADUATE LEVEL
COURSE WORK IN HUMAN RESOURCE MANAGEMENT, ORGANIZATIONAL BEHAVIOR, ADULT
TRAINING, INSTRUCTIONAL DESIGN, ORGANIZATONAL COMMUNICATIONS.
CHATTANOOGA STATE TECHNICAL COMMUNITY COLLEGE- AUGUST 1993-MAY 1996-
COMPLETED NURSING DEGREE -RECEIVE D AAS DEGREE IN NURSING MAY 1996
UNIVERSITY OF TENNESSEE AT CHATTANOOGA- AUGUST 1976-AUGUST 1983- COMPLETED
B.S. DEGREE IN OFFICE ADMINISTRATION MANAGEMENT- RECEIVED DEGREE AUGUST
1983
CLINICAL CREDENTIALS AND EXPERIENCE
STATE OF TENNESSEE- MOCCASIN BEND MENTAL HEALTH INSTITUTE- APRIL 2008-
NOVEMBER 2010: TRANSFERRED TO NASHVILLE MIDDLE TN MENTAL HEALTH IN OF
NOVEMBER 2011 -PROMOTION TO RN III SUPERVISOR/CHARGE NURSE POSITION ON
ACUTE CARE UNIT. AS REGISTERED NURSE II- RESPONSIBILITIES: CHARGE NURSE FOR
SUB-ACUTE UNIT-SUPERVISE (1) LPN AND (6) PCT'S MONITORING AND DOCUMENTATION
OF CARE PROVIDED; FACILITATE STAFF MEETINGS; PERFORM YEARLY EVALUTIONS;
WEEKLY AND ANNUAL PATIENT ASSESSMENTS; ALSO SERVED AS RELIEF SUPERVISOR
RESPONSIBLE FOR (2) SUB-ACUTE UNITS. AS ACUTE CARE CHARGE NURSE- COMPLETION
OF ADMISSION DOCUMENTATION AND INTERVIEWING OF CLIENTS; COMPLETION OF SHIFT
ASSIGNMENT; PROVIDING SHIFT REPORT TO ONCOMING STAFF; EMERGENCY MEDICATION
ADMINISTRATION;MONITORING AND DIRECTING PATIENT CARE PROVIDED BY (2-5)
PCT'S. RELIEF SUPERVISOR AS NEEDED FOR ACUTE AND SUB-ACUTE ON 11P-7:30AM
SHIFT- STAFFING, MONITORING CARE ON EACH OF THE (5) UNITS, OBTAINING
ORDERED MEDICATIONS FROM NIGHT CLOSET; RESPONDING TO CODE BLUE EMERGENCY
SITUATIONS; PATIENT TEACHING AND COMMUNICATING WITH MOD AND OTHER PERSONNEL-
OPERATOR AND SECURITY AS NECESSARY.
MEMORIAL HEALTHCARE SYSTEMS HOSPITAL- OCT. 2007-FEB 2008- REGISTERED STAFF
NURSE- ON STEP DOWN UNIT- RESPONSIBILITIES: OBTAINING AND GIVING SHIFT
REPORT; SHIFT ASSESSMENT OF CLIENTS, COMPLETION OF ADMISSIONS AND EXECUTING
MD/LAB ORDERS VIA MEDITECH SYSTEM DATA ENTRY; FAMILY AND PATIENT TEACHING;
MONITORING HEART RATE VIA EKG; MEDICATION ADMINISTRATION; MONITORING I/O,
COMMUNICATION OF CHANGE IN PATIENT'S CONDITION TO MD AND CHARGE NURSE-
ASSISTING NURSING ASSISTANTS WITH DIRECT CARE OF CLIENT'S ADL'S' PAIN
MANAGEMENT IVF, TPN AND BLOOD PRODUCT ADMINISTRATION.
LIFE CARE OF REDBANK NURSING HOME JULY 2007- OCT. 2007- CHARGE NURSE-
RESPONSIBILITIES:RECEIVING AND GIVING SHIFT REPORT; ADMINISTRATION OF
MEDICATIONS AS ORDERED; SUPERVISING CARE PROVIDED BY (2-3) NURSING
ASSISTANTS; PROPER DOCUMENTATION OF CARE PROVIDED; COMPLETION OF AND
DOCUMENTATION TO TRANSFER CLIENTS TO HOSPITAL AS NEEDED; WOUND CARE AND
TUBE FEEDING, RESP TX.
DIALYSIS CLINIC INC. MARCH 2007- JUNE-2007- CHARGE NURSE- RESPONSIBILITIES:
SETTING UP / TAKING DOWN DIALYSIS EQUIPMENT; PRE- POST ASSESSMENT AND
CONTNUED MONITORING OF CLIENTS RECEIVING OUTPATIENT DIALYSIS TREATMENTS;
ASSESSING PORTACATHS, SHUNTS FOR ADMINISTRATION OF DIALYSIS TREATMENTS;
PATIENT TEACHING AND INSTRUCTION AND CLOSE MONITORING OF CLIENT'S VS PRE-
POST DIALYSIS.
BLUE CROSS BLUE SHIELD OF TN- JULY 2002- MARCH 2007- PRE-SERVICE NURSE AND
TRANSITION OF CARE NURSE/DISCHARGE PLANNER; RESPONSIBILITIES INCLUDED:
DOCUMENTATION OF CLINICAL INFORMATION RECEIVED FROM HEALTHCARE PROVIDERS
REQUESTING PRIOR AUTHORIZATION FOR HEALTHCARE SERVICES-VIA TELEPHONE, FAX,
AND VOICE MAIL. USE OF MILLERMAN'S CARE GUIDELINES AND BLUE CROS BLUE
SHIELD POLICY GUIDLEINES TO DETERMINE MEDICAL NECESSITY. FORWARDED
QUESTIONABLE CASES TO MD TO REVIEW. AS TRANSITION OF CARE NURSE-MANAGED 30
CASES- OF MEDICAID CLIENTS WHO HAD UNDERGONE TOTAL HIP/TOTAL KNEE
SURGERIES; PROVIDED PRE/POST TEACHING AND INSTRUCTION-F/U TO INSURE CLIENTS
RECEIVED APPROPRIATE LEVEL OF CARE HH OR O/P PT; HIT AND OR I/P SNF OR I/P
REHABILITATION AUTHORIZATION. ALSO PROVIDED CONTINUED STAY REVIEWS FOR NICU
INFANTS AND EDUCATED MOTHERS REGARDING IMPORTANCE OF F/U WITH REQUIRED
CHILDHOOD IMMUNIZATIONS.
HCA-PARKRIDGE MEDICAL CENTER- OCT.1999- FEBURARY 2002-CHARGE NURSE-
TRANSITIONAL CARE /I/P REHAB UNIT- RESPONSIBILITIES: RECEIVE AND GIVE SHIFT
REPORT TO ONCOMING STAFF; SUPERVISED (2) LPN'S AND (4) NURSING ASSISTANCE
AND MONITORED CARE PROVIDED BY THE NON-LICENSED STAFF; COMPLETION OF SHIFT
PATIENT CARE ASSIGNMENTS; PRECEPTED NEWLY HIRED NURSING STAFF AND AGENCY
STAFF TO UNIT; COMPLETION OF ADMISSION PROCESS VIA COMPUTER CHARTING USE OF
MEDITECH; EXECUTION OF MD ORDERS; SHIFT ASSESSMENTS- INCLUDING FAMILY AND
PATIENT TEACHING; IVF, TPN, AND BLOOD PRODUCT ADMINISTRATION; WOUND CARE
AND ASSESSMENT OF WOUNDS; SERVED ON THE NURSING POLICY COMMITTEE REVISING
NURSING POLICIES.PERFORMED IN-SERVICE ON PROPER BACK MECHANICS TO NURSING
STAFF AS A CLASS ASSIGNMENT.
NHC- PARKWOOD NURSING HOME JULY 1997- OCT 1999- CHARGE NURSE LEAD NURSE-
SUB-ACUTE UNIT- RESPONSIBILITIES: RECEIVE AND GIVE REPORT TO ONCOMING
STAFF; SUPERVISED (4) NURSING ASSISTANTS AND MADE PATIENT CARE ASSIGNMENTS;
DOCUMENTATION OF CARE PROVIDED BY NON-LICENSED STAFF; ORIENTATION AND
PRECEPTORSHIP OF NEWLY HIRED NURSES FOR 11P-7:00A SHIFT; PROVIDED HOSPICE
AND COMFORT CARE AS ORDERED; MONITORED TUBE FEEDINGS; ASSESSED SKIN
CONDITION AND WOUND CARE; TRACHEOSTOMY CARE AND RESPIRATORY
TREATMENTS;COMPLETION OF INCIDENT REPORTS AND FALL REPORTS; WEEKLY NURSING
ASSESSMENTS; FAMILY AND PATIENT COMMUNICATION AND TEACHING,END OF MONTH
MEDICAL RECORDS RECONCILATION.ALSO FLOATED TO ALZHEIMER'S UNIT AND ICF
UNIT.
LIFECARE OF CHATTANOOGA- JAN 1997-JUNE 1997- CHARGE NURSE- SUB ACUTE UNIT-
RESPONSIBILITIES: GIVING AND RECEIVING SHIF REPORT; MAKING PATIENT CARE
ASSIGNMENTS FOR (3-4) NURSE ASSISTANTS; DOCUMENTATION OF CARE PROVIDED BY
NON-LICENSED STAFF; WEEKLY NURSING AND SKIN CARE ASSESSMENTS; MONITORING
AND PROVIDING TUBE FEEDINGS AND ADMINISTRATION OF MEDICATIONS; BLOOD
GLUCOSE MONITORING; WOUND CARE AS ORDERED AND RESPIRATORY TREATMENTS; END
OF MONTH MEDICAL RECORDS RECONCILIATION; RECIEPT OF NARCOTICS FROM OUTSIDE
PHARMACY-VERIFICATION OF NARCOTICS RECEIVED.
MEMORIAL HEALTH CARE SYSTEMS- APRIL 1994-DEC. 1996- NURSING ASSISTANT
(APRIL 1994-JUNE 1996)- PERFORMED VITAL SIGNS, ASSISTED IN PREPARATION OF
CLIENTS FOR PROCEDURES; EMPTIED FOLEY CATHETERS; I/O'S; ASSISTED CLIENTS
WITH ADL'S AND UP TO BATHROOM; NURSE (JUNE 1996-DEC 1996)- STAFF NURSE-
ONCOLOGY FLOOR- RESPONSIBILITIES: RECEIVED AND GAVE SHIFT REPORT TO
ONCOMING STAFF; ADMISSIONS PROCESS; ENTERING LAB ORDERS INTO COMPUTER
MEDITECH SYSTEM; ADMINISTRATION OF MEDICATIONS VIA IV, PO, PR; MAINTAINED
AND INITIATED IVF'S, TPN ADMINISTRATION, BLOOD PRODUCT ADMINISTRATION, AND
CHEMOTHERAPY DRUGS; PAIN MANAGEMENT- ASSESSMENT AND REASSESSMENT OF
MEDICATION EFFECTIVENESS. PRE-POST/OP TEACHING TO FAMILY AND
CLIENTS.MONTIORING OF LABS AND REPORTING CHANGES IN CLIENT'S CONDITION TO
MD ON CALL.
AGENCY AND PER DIEM EMPLOYMENT
Contin-U-Care Home Health Care Agency- Per Diem Agency Staff nurse- worked
on assigned acute care units at Erlanger Hospital (approx. dates- Jan. 1998-
Jan 2000)-423-***-****
Siskin Rehabilitation Hospital- PRN Pool Nurse staff- medication
administration in rehab setting, assisting patients with ADL's, ambulating,
transferring, eating. (approx dates Jan. 2000- Dec 2000) 423-***-****
HealthSouth Rehabilitation Hospital- Nurse Technician (summer of 1995)-
basic NA responsibilities; Staff Nurse (approx dates- Jan 1998-Jan 2000)?
All About Staffing Nursing Agency- Per Diem - worked at as a Staff Nurse on
various acute care units at Parkridge Medical Center as needed- (approx.
dates-1999-2001)? 800-***-****
NON-CLINICAL EMPLOYMENT
State of Tennessee-Chattanooga State Technical Community College-(August
1990-November 1994)-Information Systems Records Clerk- employed in Records
Office the following duties: provided direct and telephone customer service
to students and professors ; assisting students with registration process
and providing information and guidance regarding degree and industrial
certificate programs, continuing education classes and programs offered
through the college; updating student contact information, evaluation of
transfer credits, general clerical filing, review and auditing of degree
requirements for graduation applicants; updating system issues with IT
department and running various enrollment reports required by the state.
Electric Power Board Utility - August 1980-February 1990- Energy
Utilization Clerk- (August 1980-August 1984) clerical/data entry, filing,
customer service related responsibilities; educating customers on TVA Home
Energy Conservation Program benefits and process of completing application
for free home energy survey audit ; completed loan auditing in verification
of information provided on loans for processing through customer
accounting. Data Posting Specialist- (August 1984- February 1987)- worked
in customer accounting department posting receipts of payments to accounts,
EOM- mailing out End of Month statements to commercial customers;
processing of residential and customer refunds; researching posting payment
errors on microfiche and microfilm; microfilming, storage and retrieval of
accounting documents, completion of Daily Cash Receipts Report and
forwarding to general accounting department of previous day's receipts.
Customer Service Representative (Night Emergency Operator)-(March 1987-
February 1990)- customer service via telephone -provided customers with
information regarding service accounts, power outages; communicated with
meter readers and linemen via 2 way radio concerning
reconnecting/disconnecting services; power outages and damages related to
storms; entered data into system for request of service reconnections and
made after hour billing arrangements for customers to have services
reconnected.
Chattanooga Public City Schools- August 1979-August 1980-Substitute
Teacher- grades K-12 for city school system- classroom instruction and
teaching as per lesson plan in absence of teacher. Provided interactive
learning and engagement of students in understanding and learning lesson
assignments as instructed by teacher.
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