Medical Assistant Customer Service

Brandi Snowball

**** **** **** *** ****** Junction, AZ 85119 602-***-**** ***************@*****.***

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PROFILE SUMMARY

Dependable Medical Assistant seeking to transition into the healthcare field utilizing the knowledge, life skills and education to provide quality patient care. Proven; ability to multitask, positive energy with others, general computer knowledge, fast learner, excellent interpersonal skills, excellent work ethics and problem solver.

CERTIFICATIONS

• HIPPA / OSHA Certification

• CPR / BLS Certified – American Heart Association

SKILLS

Vital Signs

Patient Positioning

Medical History Recording

EKG

Sterile Tray Set-Up

Instrument Preparation

Autoclaving

Billing/Pegboard

Filing/Record Maintenance

Referrals

Insurance Processing

Medical Transcription

Venipuncture

Spirometry/PFT

Computer Operations

EDUCATION

The Bryman School of Arizona, Peoria, AZ

Medical Assistant Diploma 04/2011-12/2011

Desert Hills High School, Gilbert, AZ

High School Diploma

CLINICAL / PROFESSIONAL EXPERIENCE

West Valley Internal Medicine, Surprise, AZ

Medical Assistant Extern 10/2011- 12/2011

• Successfully completed 256 hours of clinical and administrative externship.

• Front Office: Training included office practices, patient relations and medical law and ethics. Scheduled appointments, answered patients’ questions, check patients in and out, collected payments, monitored and perform other front desk tasks as needed.

• Back Office: Trained in collecting and preparing lab specimens, performing basic lab test, disposing of contaminated supplies, sterilizing medical instruments taking medical histories, record vital signs, explain treatment procedures to patients, and assisted during examination.

Design Benefits, Mesa, AZ

Insurance Sales 02/12-present

• Provided information on insurance products and services to several clients.

• Gained knowledge of insurance products and services throughout training.

Lookout Mountain School, Phoenix, AZ

Teacher’s Aide 07/11-10/11

Assisted 3 teachers with assuring the classroom ran smoothly throughout the day.

Responsibilities included; filing student records, setting up classroom projects, running errands and working with the kids.

Chefs Catalog, Colorado Springs, CO

Customer Service / Cashier/Sales 10/2010-01/2011

• Handled inbound customer calls and orders.

• Experienced answering multi-line phone systems.

• Skilled and used on ongoing daily basis; Microsoft Word, Power Point and Excel.

Design Benefits, Mesa, AZ

Insurance Sales 12/2008-10/2009

• Provided information on insurance products and services to several clients.

• Gained knowledge of insurance products and services throughout training.

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