Customer Service Manager

*** ******** ****, ** ***** 989-***-**** **********@****.***

Kenneth Campbell

Objective

An energetic team member seeking a position as a Materials Manager/ Production Control Manager/ Inventory Control Specialist/ that would allow me to best utilize my communication, administrative and managerial skills to contribute to the advancement of the company.

Experience

2011-2011 Blue Diamond Pigeon, MI

Parts Grinder

Grinds Part welds and deformities in order to satisfy customer quality standards

Maintains a clean and safe work environment

2002-2008

Materials Manager Plastech Engineered Products Caro, MI

Trained and supervised 15 employees within the Materials Department, ensuring that company policies and procedures were adhered to

Planned and projected sales volumes and payroll data on a weekly basis

Facilitated weekly staff meetings and addressed departmental concerns

Master Scheduler

Corresponded with internal and external customers on a regular basis in order to provide and maintain a high level of customer service and satisfaction

Maintained inventory levels consistent with current service levels, sales forecasts, production requirements and inventory goals

Conducted and analyzed quarterly and year-end physical inventory functions

1996-2002

Production Scheduler Oetiker Marlette, MI

Developed the master production schedule using the ROI business system along with Microsoft Office tools

Reported the status of open orders, schedule changes and finished goods availability to various departments and customers

Maintained accurate data concerning the planning, product structure and routings based on the constant review process of our multiple product lines

1990-1996 Gordon Food Service Brighton, MI

Product Selector

Responsible for filling customer orders accurately

Maintained a clean and safe work environment

1985-1988 United States Army Germany

Equipment Records and Parts Specialist

Sustained repair parts inventory levels and diligent equipment records

Controlled the use and exposure to highly sensitive military documents, equipment and materials

Monitored supply and demand requirements in order to establish consistent safety stock levels

Education

Davenport University

Associate of Applied Science/Computer Networking Caro, MI

2008- 2011

Caro Community High School

High School Diploma Caro, MI

Graduated

Certifications

APICS Certification Training

Microsoft Office Business Software Certification Program

United States Air Force Primary Leadership Course

Skills

Time Management

Supervisory

Customer Service

Organization Human Resource

Project Management

ERP/MRP Software

Forecasting

Microsoft Office

Record Management

Auditing

Inventory Management

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