X-RAY TECH (NCT Credential)

Shelby Day

PROFESSIONAL PROFILE

Highly motivated self-starter with a proven record of maintaining excellence in customer service. Effectively managed multi-task projects and duties in a fast paced environment.

• Registered X-Ray Technician (NCT)

• Medical Transcription

• Supervision of employees

• Budget Management

• Customer Service

• Software & Hardware Asset Management & Compliance

• Vendor Management

EDUCATION

• T.D.H. Performance Masters: Registered X-Ray Technician (NCT)

• Allied Schools – Medical Transcription

• Allied Schools – Advanced Medical Terminology

PROFESSIONAL EXPERIENCE

American Heart Association, Dallas, Texas 1999 – 2009

Manager, Software Assets & Procurement

Managed software inventories for 8 affiliate offices nationwide as well as national headquarters according to SIIA and ITIL standards. Supervised 3 Asset Specialists. Managed budgeting, procurement and compliance for all software acquisitions. Managed and participated in projects, resulting in Time, Feeling & Focus Award from the CEO. Participated in software contract negotiations and managed external vendors. Managed purchase and maintenance of over 900 URLs owned by association.

Alternative Resources Corporation, Dallas, TX 1996 – 1999

(IT outsourcing firm)

IT Consultant

Software and hardware troubleshooting, installation and maintenance. Diverse job assignments throughout D/FW. Help desk coordinator, Tier 2 support. Assignments included positions with: NCR Corporation, Atmos Energy, Blockbuster Video, Blue Cross Blue Shield, and American Heart Association.

Alternative Resources Corporation, cont’d

TRW Target Marketing Allen, TX 1993 – 1996

(Now Experian)

Help Desk Administrator

Developed and implemented first internal help desk that provided full customer support for internally created software package to over 100 external sites. Traveled onsite to customer locations to install, setup and train. Customized installations where needed. Supervised and trained two help desk analysts.

Other Experience

Experience prior to 1993 included various Administrative positions.

PROFESSIONAL DEVELOPMENT

Certified Software Manager

Project Management Boot Camp

Coaching Clinic

Hiring A Players

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