Technical Sales/Service
Resume:
RAY DUDZIAK
Brooklyn Park, MN 55443
Cell 612-***-****
**********@*****.***
Professional Experience
Eagle Ridge Paper Aug 2009 – Dec 2009
Account Executive
• Introduced new company to potential customers.
• Aggressively established a client base for new company.
• Acquired new credit applications paving the way for paper orders and/or paper testing.
Braden Sutphin Ink Company Oct. 2007 – May 2009
Branch Manager/Sales
• Called on clients to further strengthen relationships.
• Successfully tested UV, sheet fed, and flexo products with local customers.
• Assist sales independent agent on all aspects of sales, including client meetings and closing deals.
• Technically support Braden Sutphins’ largest local account as needed.
• Network with Ohio branches on new and existing products to best provide required client solutions.
• Technically support local and out of town sales force with Minneapolis customers.
• Established new branch hired and trained new employees to take over daily operations.
• Create annual budget and stay within parameters set, lowering expenses wherever possible
American Spirit Graphics Oct. 2005 - Sept. 2007
Pressroom Supervisor
• Effectively maintaining vendor contacts and coordinating technical visits.
• Implemented Preventive Maintenance programs for all presses.
• Gather data from all aspects of pressroom to increase productivity.
• Monitor pressroom performance, increasing press speeds and efficiency, to meet American Spirit Graphics’ and customers’ goals.
• Creatively work with press crew, maintenance crew and suppliers to effectively get the best product to the customer.
• Rotate hours to cover other supervisors’ absences.
• 20 direct reports
Consultant Jan. 2005 - Sept. 2005
• Increase productivity on S4000 Heidelberg Press, first North American installation.
• Main contact for all vendors associated with press, responsible for coordinating all repair and technical visits.
Sun Chemical Corporation Jun. 1974 - Dec. 2004
Technical Sales/Service Representative, St. Paul, MN (1995 - 2004)
• Aggressively drove heatset ink sales up $4 million, and UV coating purchases up $250,000, and customer service to new levels of increasing profitability and customer loyalty. Consistently provided supplies to maintain appropriate inventory levels for heatset accounts, preventing costly production downtime. Strengthened communications with on-site field personnel and, by respecting their goals and responsibilities, secured their loyalty and efforts, achieving outstanding customer service levels and customer satisfaction.
• Collaborated with sales reps going on-site to locations evaluating existing equipment as needed.
• Creatively established and implemented tote bin inventory levels at St. Paul branch including customers; following up on accounts, ensuring customer satisfaction, continually building solid relationships.
• Oversaw six heatset accounts and three UV coating accounts, troubleshooting issues with rapid resolutions.
• Maintained open communications with NTSL on development of new and existing products. Maintained thorough product knowledge by interacting with product developers on new products to educate clients on innovative technology and availability of products.
• Actively involved in Six Sigma introduction with some products.
• Chosen to be committee member for inventory reduction project: successfully reduced inventory from $1.3 million to less than $1 million in less than 6 months.
• Participated as Growth Team Member pooled efforts to increase sales and company profitability.
• Additionally participated as member on Lab Training Committee, TQM Committee, and the Safety Committee.
Operations Manager, San Leandro, CA (1992 - 1995)
• Major promotion to Operations Manager, being second in command of operations.
• Managed all aspects of this branch, encompassing lab and inplant operations. Functioned as Project Coordinator ensuring projects were on task and completed timely and within budget guidelines. Oversaw employees providing reviews: handled customer relations and acted as liaison between salesman and clients.
Lab Manager, St. Louis, MO (1988 - 1992)
Inplant Technician, St. Louis, MO (1982 - 1988)
Production Manager, Kansas City, MO (1974 - 1982)
Education / Training / Skills
Johnson County Community College, Overland Park, KS
General studies – drafting, design and architecture
North Hennepin Community College, Brooklyn Park, MN
Time Management Courses
KEYE Seminars:
Counseling Employees with Attitude Problems
Guidelines for Managing Others
Personal Inventory-Planning for On-The-Job Growth
Basic Supervision
Provant Media Seminar: Outstanding Customer Service: The Key to Customer Loyalty
Winninger Seminar: TEAM TRAC-Developing Teams That Grow Business
Creo Seminar: Staccato the 25th Implementation
Ennovation Seminar: Stochastic Printing
GATF Seminar: Controlling Color Variation: Press
Printers in Minnesota (PIM): Computer To Plate
Photo Offset Fundamentals Program, St. Louis, MO
05/09
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