TOCCARA MCMILLIAN

**** ********* *********

Jacksonville, Florida 32256

904-***-****

eyhhc4@r.postjobfree.com

OBJECTIVE:

Seeking a position in Customer Service where my 7 years of successful extensive experience will be further developed and utilized.

EDUCATION:

University of Phoenix, (Phoenix, Arizona), (July 31, 2011)

Associate of Arts in Business

TECHNICAL SKILLS:

• Possess solid computer skills in Microsoft Word, Excel, and PowerPoint

• Ability to train, motivate, and supervise customer service employees

• Quickly and effectively solves customer issues

• Conducts monetary transaction in the form of credit card and debit card payments

• Good listener and articulate, able to write precise notes, emails, and letters that refers to customer’s inquiries and complaints

• Manage administration: forward requests and unresolved issues to the designated resources by communicating and coordinating with internal departments.

• Managed customers’ database accounts, performed customer verifications and processed applications, orders and requests.

EXPERIENCE:

West Corporation, Omaha Nebraska February 2009 – Present

Customer Service Representative

• Assist customers with their accounts

• Help resolve issues quickly

• Assist customers in a timely manner

• Process payments

• Handling over 100 inbound calls daily

• Entering orders via order entry program

• Routing calls to correct department

• Answering phones calls professionally and efficiently

• Using call center support applications to enhance assistance to customers

Securitas Security, Jacksonville Florida May 2006 – August 2007

Security Officer

• Monitor client's property

• Wrote detailed incident reports

• Help diffuse conflicts in a public environment with regard to everyone's safety

• Responding to alarms

• Ensured security procedures are followed correctly.

• Checking and protecting building entrances and exits

Electrolux, McRae Georgia March 2004 – March 2005

Robot Welder

• Checked for quality of product

• Produce over 300 parts daily

• Package products ready to ship

United States Navy, San Diego California April 2001- January 2002

Culinary Specialist

• Prepare nutritional breakfast, lunch, and dinner for over 1,000 faculty daily

• Maintain cleanliness and sanitary conditions of all equipment, utensils, and spaces

• Prepared reports of cash collected at end of shift

• Manage eight personnel

• Provide excellent patron experiences through phenomenal customer service

• Receive customers’ orders and serve the ordered items

Reference available upon Request

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