Customer Service Manager

Yolanda Moody

**** ****** *** *********, ******** 21206 443-***-****(h)443-***-****(w)

******************@*****.***

Objective

To obtain a position with a company that would allow me to utilize the skills that I have obtained through education, training, personal and work experience. I would like to continue on my path in Human Services; serving a diverse population homeless, substance abuse, dual diagnosis, mental health.

Profile

Serviced -focused human service worker and substance abuse specialist with a strong commitment to serving the needs of a diverse population.

Professional Experience

SHELTER COUNSELOR/CASE MANAGER/LETHALITY ASSESMENT TEAM

Providing case management for shelter residents and responsible for supervising clients while in shelter.

Linking clients with appropriate community partners to assist with housing, job development, legal referrals, government agencies, medical, etc…

Working with the Baltimore County Police Department on the Lethality Assessment Project providing telephone counseling to high risk victims and linking them to services.

Conduct small-group sessions on life skills; through budget and finance, self-healing, anger management, job readiness, cycles of domestic violence.

Working with the Bowen Family Theory System, to assist families with bridging connections and helping to recognize cycles within the family system.

Processing intakes for possible residency into the shelter as well as make appropriate referrals to other agencies.

SOAR Trained.

INTAKE SPECIALIST/SUBSTANCE ABUSE REFERRAL COORDINATOR

Oversee Intake-office operations and provide impeccable customer service:

Work directly with clients to develop goals, make assessments, and referrals.

Assist clients with appropriate referrals to community partners for housing, treatment, medical, job development, etc…

Working directly with the deputy director on community base fund raising projects.

DRINKING AND DRIVING MONITOR

Demonstrated outstanding case management (caseload of up to 175+)

Supervised caseloads of clients on probation for DUI/DWI offenders.

Administered random urine analysis and breath analyzers.

Completed intakes and risk assessments on client base.

Prepared reports and testified as an expert witness for the state.

Education

ASHFORD UNIVERSITY – CLINTON, IOWA

Health and Human Services, Aug 2010-Present

RON THOMAS COSMETOLOGY – BALTIMORE, MD.

1500 training hours completed, 1991

License obtained

COPPIN STATE COLLEGE-BALTIMORE, MD.

Classes taken toward Bachelors of Science, 1989-1991

References

Available upon request

Contact this candidate