Manager/Customer service Rep
Resume:
STEPHANIE POWELL
ASHBURN, VA 20147
PROFESSIONAL HIGHLIGHTS
- Oversee the day-to-day activities of the Loan Specialists
- Assists with Processing, Underwriting, Submissions and Closing activities for loans in pipeline
- Provides guidance, training, and assistance to Loan Specialists
- Review files weekly using a tickler system
- Coordinates the resolution of deficiencies, quality control issues, and any other post closing issues
- Reviews all incoming documents
- Reviews items/conditions needed prior to closing
- Review applications for completeness, perform as primary communication contact with customers, order appraisal, flood and title and follow-up on receipt of third party documentation/services, review incoming documentation within 24 hours of receipt, clear conditions and ready transactions for closing
- Assist in the preparation of Operational Reports
- Assure that loans are processed and closed in accordance with company policy and procedure
PROFESSIONAL EXPERIENCE
Countrywide Home Loans- Fairfax, VA 01-Present
USAA- Reston, VA-2000-2001
North American Mortgage- Hicksville, NY/Fairfax, VA 1997-2000
Coastal Capital- Jericho, NY 1995-1997
Educational certifications
DE Underwriter
Bronte University-Bachelor Degree (Business Management, non accredited)
Contact this candidate