Customer Service Engineer

TIMOTHY J. ZYCH

*** ******* **** **. *.

Shorewood, Illinois 60404

815-***-**** home

815-***-**** cell

*******@*****.***

OBJECTIVE

To obtain a position in an industry that provides a challenging environment in which my project management, quality engineering, electronics engineering, and business operations skills will add value to the business.

SKILLS PROFILE

- Project Management, Quality Management, Operations, and Business Development

- 10 years of experience as an Electronics Engineer and Technician involved in product development and support.

- 18 years of experience as a Technical / Business Operations Manager.

- Excellent communication skills with the ability to interface with all levels of the organization.

EDUCATION

Master of Science in Industrial Engineering Technology

Purdue University Calumet

Hammond, Indiana

GPA: 4.0/4.0

(Focus on Project Management, Quality Engineering, DOE, ISO 9000, Lean Six Sigma, Supply Chain Management, Sustainability)

Bachelor of Science in Electronics Engineering Technology

Purdue University Calumet

Hammond, Indiana

GPA 3.53/4.0

Associate of Science in Management / Supervision

Purdue University Calumet

Hammond, Indiana

EXPERIENCE

Quality Manager / Engineer

Diesel Electrical Equipment, Inc.

Griffith, Indiana

2011 - 2012 (Currently consulting with the company)

- Development, operation, and maintenance of quality control systems:American Association of Railroads AAR M1003.

- Implementation of improvements to manufacturing inventory system, procedures, work instructions, and test methods.

- Lead quality improvement meetings, safety meetings, and required employee training.

- Root cause analysis of quality issues, process improvements, and the implementation of corrective / preventative actions.

- Project/ Job bid preparation, process analysis, and quotation.

- Installation, maintenance, and support of all IT and communication systems.

- Trade show design and support, website development, ad development, and customer retention management.

Technical / Business Operations Manager

Fitness Enterprises, Inc.

Joliet, Illinois

1993 – 2011

- Project Management of new and ongoing process improvement, business development, construction, and technology projects realized a 10% to 20% savings in overall projected costs.

- Monitored income reporting, expense management, billing entry, and report processing for 4 businesses.

- Managed all aspects of small business franchise developments from inception through daily operations.

- Strategically planned and developed business budgets for gross revenues ranging between $600,000 and $2,200,000.

- Supervised and trained personnel for office management, human resources, customer service, and sales.

- Development of IT programs to monitor KPI of business operations sales and employee performance.

- Reduced business expenses in excess of 30% through extensive vendor cost analysis and relationship development.

- Controlled the acquisition, installation, management, and repair of all computer, networks, phone, and security systems.

- Design, installation, and repair of custom AV systems and videowalls

- Championed the development of the equipment maintenance staff which realized a 40% savings in maintenance costs.

- Designed direct mail, business-to-business, and internet marketing campaigns for new business development and CRM.

- Prepared facility and equipment designs to meet project specifications and financial objectives.

Senior Electronics Engineer

Videojet Systems International, Inc.

Wood Dale, Illinois

1985 – 1993

- Project Management, scheduling, monitoring, and budget planning for project budgets in excess of $1.2 million.

- Organized project proposals, status reports, reviews, presentations, and interdepartmental team meetings.

- Utilized established product technologies to reduce time-to-market for new products and enhance existing product lines.

- Customer service, product support, and training. Coordinated product alpha and beta testing at select customer sites.

- Product regulatory compliance testing (UL, CSA, IEC, FCC) and extensive Electrostatic Discharge (ESD) testing.

- Training and supervision of laboratory technicians on new design technologies and computer applications.

- Design of analog and digital electrical circuitry: DC-DC converters, interface circuitry, wire harnesses, microcontroller

hardware/software, test fixtures, LSI ASICs, EPLDs, and the layout of through-hole and SMT PCBs.

- Component specification, sourcing, documentation, testing, and purchasing for prototype production and production cost

analysis. Development of product and component test specifications for QA and production.

CERTIFICATIONS / COMPUTER PROFICIENCIES

Lean Six Sigma Certified, MS Project, MS Office (Word, Excel, Access, PowerPoint), Minitab, Quickbooks, Autocad, Orcad, Adobe CS5(Photoshop, Illustrator, Dreamweaver, Acrobat), Corel Draw, Visual Basic, VBA, C++, Assembly, Windows OS

Contact this candidate