Manager Customer Service
Resume:
Jaida Y. Harris
Norcross GA **093
************@*****.***
Objective: To build a career with a growing company with a solid foundation, and also utilize my diversified experience, in an environment with room for expansion and growth. Also providing your company exceptional customer service, professionalism, and organization.
Experience:
08/2011-Present Stoneridge at Hidden Hills Tribridge Residential Stone Mountain GA
Assistant Manager
6 million dollar rehab on a 444 unit Community.
Collected outstanding delinquency from current Residents
Implemented a PTP for residents that fell into hardship with rent
Knocked on doors weekly to collect any outstanding balance as well as contacted residents via phone
Scheduled evictions for residents that had no means of paying delinquent rent
Scheduled marketing strategy for leasing staff
Assisted Property manager and acted as Manager in her absence.
Performed due diligence on 444 resident files
Scheduled monthly community functions for residents
Make daily bank deposits
Audit resident ledgers to maintain accuracy
07/2010- 08/2011 Creekside Corners Harbor Group Mgmt. Lithonia GA
Leasing Specialist
Maintained marketing schedule for leasing staff
Created marketing flyers for monthly specials
Answered all incoming phone calls, coordinated all front office activities.
Maintained “leasing desk” to maintain at least 93% renters insurance for all residents.
Viewed and leased apartments with potential and prospective prospects.
01/2008-12/2009 Villas at Hampton Davis Development Hampton GA
Assistant Manager
Viewed and leased apartments with potential and prospective prospects.
Answered all incoming phone calls, coordinated all front office activities.
Created flyers, sent out resident letters etc.
Coordinated monthly resident functions.
Built a relationship with local businesses for marketing purposes that increased occupancy for the property.
Completed lease agreement, and collected funds due to move in and monthly rent.
Processed SODA’s on a monthly basis within a ten day window.
Completed all reports for MMR, EOM etc.
Filed monthly dispossessory notices.
Made daily deposit’s to bank.
Assisted with payroll, commissions, and bonuses monthly.
In-House Collections, as well as communicated with outside collections source.
08/2007-01/2008 Belmont Landing CNC Investments Riverdale GA
Leasing Manager
Walked daily marketing path to model and vacant apartments for viewing.
Also posted rental collection funds to all resident accounts.
Created flyers, late letters
Trained leasing consultants on all paper work, phone etiquette, and approval process.
Answered incoming phone calls, also performed front office duties.
Handled resident complaints, also assisted residents with any issues and presented them with satisfactory results.
10/2006-06/2007 Conservatory at Druid Hills Lane Company Decatur GA
Leasing Consultant
Co-trained and interviewed new employees taken onto the Conservatory Staff.
Answered all incoming phone calls, coordinated all front office activities.
Viewed and leased apartments with potential and prospective prospects.
Created flyers for monthly resident functions.
Walked daily marketing path to model and vacant apartments for viewing.
03/2006-09/2006 Windsor Landing Apartments AIMco Jonesboro GA
Dunwoody Park Apartments Dunwoody GA
Williamsburg Townhomes & Apartments Rolling Meadows IL
Leasing Consultant
Viewed and leased apartments for potential and prospective prospects.
Answered all incoming phone calls, coordinated all front office activities.
Organized activities for new and current residents.
Inspected conditions of premises and scheduled any necessary maintenance.
Marketed to several businesses in order to gain positive residential growth for the community.
Completed lease agreement form and collected all funds due to move in and monthly rental payments.
05/2005-02/2006 Century Lake Apartments First Communities Jonesboro GA
Leasing Consultant
Answered all incoming phone calls, coordinated all front office activities.
Inspected conditions of premises and scheduled any necessary maintenance.
Viewed and leased apartments for potential and prospective prospects.
Completed lease agreement form and collected all funds due to move in and monthly rental payments.
Software
Experience: Yardi, AMSI, One-site, Rent Roll, MRI
Education: Lovejoy High School Diploma 1998
Reference: Available upon request
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