Office Manager/Executive Assistant
Resume:
Lourdes Cristina Santiago Negrón
Telephone: 787-***-****
E-mail: **.**************@*****.***
Principal Avenue 910 Monte Carlo
Río Piedras, P.R. 00924
Objectives
Short Term: Hard, efficient ad trustworthy work in human resources, customer service, retail/sales, or others.
Follow instructions, generate and communicate proposals to my superiors directed to strengthen work relations and dynamics. Learn new skills and responsibilities within the daily goals. Comply with the labor guarantees and rights recognized by the State jurisdiction and the Work Department Bill.
Long term: Make the best out of my work experience, expecting a professional and personal growth, maybe even reaching management capacities and qualities. Maintain a position in the industry that will benefit from my sales and customer service experience and positive interaction skills.
Education
B.A. Sociology
University of Puerto Rico, Río Piedras Campus ‘10
Colegio Calasanz (K-12); San Juan, P.R. August 92’-May 05’
Work Experience
June 2008- November 2009, Field Canvasser
Kirby Sales and Service
Achieved top field canvasser position in less than a month. Worked in multiple customer service areas, from products’ marketing, money transactions (cash or credit), including financing paperwork and approval by certified accountants, to price negotiations, warranty services, and others. Also worked as translator between the English speaking Kirby Management and Puerto Rican clients, particularly at sales’ closings and paperwork.
November 2008– November 2009, Vice President of the Student Council.
Social Sciences Faculty University of Puerto Rico, Río Piedras Campus.
Direct and supervise activities of professional and technical staff members and volunteers (around 12 delegates). Coordinate activities and services provide by the student council.
Implement and evaluate staff training and academically oriented programs.
Research and analyze member or community needs to determine program directions and goals.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Represent the organization in its relation with governmental and media institutions.
Buy office equipment.
October 2007– November 2008, President of the General Student Council,
University of Puerto Rico, Río Piedras Campus.
Administration and supervision of all activities and services offered by the GSC, as the main organism of student government, for a total population of 18,000+ students (2007-08), with 52 active delegates.
Establish and maintain relationships with university academic and students departments and organizations to meet their needs.
Prepare and maintain records and reports, such as budgets, personnel records, or employee training procedures.
Evaluate and supervise the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Speak to community groups to explain and interpret council purposes, programs, and policies.
Recruit, interview, and hire staff.
Represent the organization in its relation with governmental and media institutions.
Plan and administer budgets for programs, equipment and support services.
Analyze proposed legislation, regulations, or rule changes to determine how council services and university community could be impacted.
Act as consultants to University’s agencies staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Direct fundraising activities and the preparation of public relations materials and campus activities.
October 2007– November 2008, Academic Senator for the General Student Council, University of Puerto Rico, Río Piedras Campus.
Social Science Faculty’s spokesperson in the Academic Senate. Work in academic and disciplinary review. All the functions from the president position above but more in hand with the professorate and workers’ sectors needs.
October 2007– November 2008, Student councilor
Coordinated Securities Committee, University of Puerto Rico, Río Piedras Campus. Promoter of the Non- Confrontation Policy and upholder of the Jean Clery Act (Help for Victims of Crime).
June 2005– August 2006, Sales Representative/Customer Service
Carico, Inc.
July 2004– June 2001, Camp Staff and Master Staff
Summer Camp, Girl Scout Caribbean Council
References
Kirby Sales and Service
Jordan Street 703, Local 7
San Juan, Puerto Rico
Girl Scouts Caribbean Council
San Juan, Puerto Rico 00907-9908
Tel. 787-***-****, 866-***-**** - Local
Student’s Deanship, University of Puerto Rico, Rio Piedras Campus.
******@*****.***
P.O. Box 23353 San Juan PR, 00931-3353
Tel. 787-***-**** ext. 2202, 2092
Student Council, Social Sciences Faculty, University of Puerto Rico, Río Piedras Campus.
*******.********@*****.**
Languages
English and Spanish. Fully bilingüal.
Computer
Microsoft OS System.
Office 93-2007 (Word, Excel, PowerPoint, Publisher, Outlook, among others).
Administration, analysis and light repair of computer material (hardware and software).
Especialty programs: Sony Vegas Pro (video production and edition), Cool Edit Pro (audio edition and administration), Adobe Photoshop (images, pictures, publications), others.
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