Sales Customer Service

*** ******** **** ******* ****, MD *****

PHONE: 317-***-**** • EMAIL: ******.******@*****.***

PROFESSIONAL PROFILE

Sales Manager with over 10 years retail and outside sales experience, customer service and relationship building, along with proven management skills to become an integral part of the success of a growing organization.

• Committed to pursuing a career in sales, marketing and business development

• Clear, concise communication with customers, clients and employees

• Hiring, training, coaching and developing employees

• Effective leader of both inside and outside sales teams

• Managing inventory levels in retail environment

• SAP and BW experience

• Building and maintaining relationships with key decision makers

• Managing multiple accounts and task while prioritizing responsibilities

• Examining sales figures to indentify opportunities for growth and presenting my ideas clearly to small and large groups

PROFESSIONAL EXPERIENCE

The Scotts Miracle-Gro Company

Sales Manager- Indianapolis, IN Duration: March, 2010-Present

Develop profitable relationships with major home center retail partners and increase the in-store presence of Scotts Company products with existing customers. Assess local market conditions, cultivate opportunities, create and execute sales and marketing plans. Oversee and coordinate the activities of a large sales team of merchandisers and sales counselors.

• Manage a 13 million dollar territory 36 accounts- 9 Lowes, 5 Home Depots and 22 Wal- Marts

• Responsible for inventory management, maximizing product exposure, maintaining plan-o-gram integrity, proper placement of point-of-purchase materials, executing weekly regional initiatives, and ultimately working with key decision makers in each account to drive sales growth within the territory

• Interviewed, hired, trained, managed and developed 17 employees who worked my accounts to properly merchandise Scotts products in store and sell consumer shopping for lawn and garden products

• Utilized time management abilities to properly route myself to ensure all my accounts were covered, being properly represented and executed to ensure best return on investment

• Planned and executed a “Merchandising and Counselor Boot Camp,” which was an entire of training held for my team after I completed all hiring

• Manage an annual budget of $100,000

Inside Sales Representative- Marysville, OH Duration: November, 2006- March, 2010

Worked with retail clients regionally and nationally to aggressively leverage the Scotts Miracle-Gro brand to drive customer foot traffic and increase sales.

• Managed over 300 accounts with a $2.4 million dollar base;

• Increased regional sales 10-15% annually;

• Received the Excellence Award for outstanding sales performance in the first year of employment;

• Worked with retailers to market stores and maximize their bottom dollar;

• Implemented and administered a successful growing media call-out program for Wal-Mart;

• Consistently identified as a top performer, eagerly accepted additional responsibilities, and trained new and seasoned coworkers;

• Coordinated Inside Sales efforts with Customer Marketing, Brand Marketing, Promotion teams, Outside Sales and Customer Service daily.

Kingston

Sales Executive- Columbus, OH Duration: April, 2005 – May, 2006

Talented outside sales professional assisting clients to promote their business and reaching new customers by making them aware of their brand. Suggested promotional merchandise to support and enhance clients’ new and existing advertising campaigns. Provided clients with sales presentations including market research, brand strategy, product information, purchasing and pricing options. Delivered exemplary service after the sale by maintaining contact with clients. Made ongoing recommendations for additional merchandise and personally ensured that the customer’s expectations were always exceeded.

• Increased sales approximately 60% every quarter.

• Managed a customer portfolio generating $1.5 million in annual revenue.

• Experienced with large multinational corporations as well as small local business.

• Specialized in winning back former clients, recovering substantial lost revenue.

Hyde Park Grille

Head Server- Dublin, OH Duration: September, 1999–June 2009

Head server at one of Columbus’ most prestigious fine dining establishments. Primary customer contact and coordinator of a team of food service professionals. Ensured the satisfaction of a clientele that includes local business leaders, professional athletes, and national television and film personalities – all of whom demanded excellence. Noted as one of the most sought after and requested servers at the Dublin location. Consistently recognized as a top seller.

EDUCATION

Associates degree in Marketing

Bachelor of Arts in Marketing – Currently pursuing with a cumulative GPA of 3.70

Franklin University

Columbus, Ohio

PROFESSIONAL REFERENCES

Available upon request.

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