Customer Service Representative

Whitney D. Franklin

*** ******** **, **********, **, 28083 • 704-***-**** • ************@*****.***

Objective

To obtain a position in a Social Work or Human Services field

Education

North Carolina Agricultural and Technical State University, Greensboro, NC

• Bachelor of Social Work Degree 2011, Bachelor of Arts and Sciences in Sociology 2011

University of South Carolina, Columbia, SC

• Masters of Social Work May, 2012

Related Experience

Social Work Intern, Preschool Developmentally Delayed Program, Columbia, SC August 2011-2012

• Monitor attendance

• Resource coordination

• Brief case work

• Consultation

• Home and Daycare visits

• Social and Cognitive assessment

Social Work Intern, Communities in Schools, Greensboro, NC August 2010-2011

• Assess client’s needs; develop goals for client to accomplish

• Connect resources to clients

• Evaluate the progress of client

• Compose case presentations

• Conduct home visits and demonstrate case management

Sociology YMCA Greensboro, NC August 2010-2011

• Research

• Data collection

• Community outreach

• Presentation

Work History

• Cashier/Food Services, Target, Greensboro, NC May 2007-June 2008

• Operate cash register

• Customer service representative

• Maintain an awareness of all promotions and advertisements

• Ensure outstanding service by providing a fast, fun, friendly environment

Academic Honors/Distinction

• Member, Alpha Delta Mu Social Work Honor Society 2010-2011 academic term

• Member, Alpha Kappa Delta International Sociology Honor Society 2009

• Officer, Alpha Phi Omega National Coed Service Fraternity 2009

• President, Sociology/Social Work Society 2008

• Phi Alpha Social Work Honor Society 2012

Volunteer Experience

Volunteer, Piedmont Health Services and Sickle Cell Agency, Greensboro, NC March 2009-2011

• Participate in support groups for children with Sickle Cell

• Organize and file patient records

• Solicit donations from surrounding businesses for fundraising

• Represent organization at various health fairs

• Assist with National Women’s Check Up Day 2010

Volunteer Urban Ministry Greensboro, NC August 2010-2011

• Organized Can Food Drive

• Book Bank

• Food Service

SKILLS: Word Processing and Microsoft Office Programs (Windows 7, MS Excel, MS Word, MS PowerPoint)

Contact this candidate