TERESA A. PARENT

*** **** **** **.

860-***-****

Tolland, CT 06084

exkd88@r.postjobfree.com

PROFILE

Analytical and detail oriented individual with diversified experience in financial and insurance industries. Self-motivated professional driven towards achieving strong interpersonal relations, high quality results, and positive leadership skills.

EXPERIENCE

UNITED HEALTH GROUP, Hartford, CT

Implementation Manager Key Accounts August 2010

Primary contact for customer; understands & manages customer expectations & service needs; building and sustaining positive relationships; delivering superior service

Liaison between Products and Implementation departments to assist in implementation

Develop, implements and manages project/action plans to ensure accurate case implementation and account readiness

Effectively share information and transfer knowledge to coworkers, team members

Provides timely written and/or verbal communication regarding project status

Investigates, researches, & resolves problems presented by Customer & AMT members

Track & monitor the progress of all functional areas throughout the implementation process, report & communicate status to customer, management and the AMT.

Business Analyst/SCI Coding July 2006 -Aug 2010

Independently managed special projects team to create an automated system for the assembly of customer-specific health plan documents

Review and test completed plans for correct benefit information, appropriate logic, and successful automation.

Analyze policies, certificates of coverage, and amendments for appropriate business content.

Work in liaison with coding, filing, and implementation teams.

Project manage multiple client accounts and associated work requests.

Review coded documents for quality.

Identify and propose areas of process improvement.

Maintain and excel at all levels of quality program.

Train, coach, and/or mentor new staff.

Assist with special projects as designated by Manager.

Client Service Manager Sept 2002-July 2006

Administer new and existing business in the New England market, serving as single point of contact for Account Managers, clients, brokers, and related management team members.

Project manage new business implementation, plan changes, and renewals.

Act as outward-facing, dedicated resource for assigned accounts with direct client contact.

Work closely with multi-functional groups to best serve client needs and meet timing criteria.

Lead account management team through installation and implementation of projects.

Triage all account information upon onset of implementation; coach sales on required data.

Research and resolve all customer issues to ensure impeccable customer service.

Cross-train team members and downstream areas on new product knowledge, process enhancements, and learning techniques.

CIGNA HEALTHCARE, Bloomfield, CT

Account Analyst 2001-2001

Managed health plan structure and revisions for over 50 middle market accounts.

Worked directly with Implementation Managers, Client Service Managers, and internal partners to maintain elite customer service.

Ensured all aspects of client accounts complied with legislation.

Structured accounts from onset of new business to termination of account.

Served as point person for both new hires and skilled Account Analysts.

Exceeded Quality and Metrics standard in all aspects of job functions.

AETNA FINANCIAL SERVICES, Hartford, CT

Service Support Specialist 1999-2000

Accurately processed high volume of contributions, withdrawals, and fund transfers for Retirement Accounts.

Researched and resolved all account discrepancies, changes, and additions.

Obtained daily activity of stock market.

Continually acquired information relating to compliance and regulatory issues.

Performed multiple tasks in a timely manner, enhancing team performance with superior processing skills.

HAMILTON STANDARD FEDERAL CREDIT UNION, Windsor Locks, CT

Call Center Representative 1998-1999

Provided support and account information to customers via multi-line telephone system.

Cross-sold products and services to ensure and promote the highest customer financial security.

Reconciled accounts on daily basis; processed withdrawals and deposits as requested.

Assisted credit union branches with multiple financial transactions and procedures.

WOOD GROUP AERO, East Windsor, CT

Accounts Payable 1997-1998

Independently managed company’s outgoing expenses as ensuring the proper balance with its profits.

Distributed weekly expense checks to employees and maintained open and positive relationship with vendors.

Assisted CFO in maintenance of budget.

Coordinated schedule of payables comparable to Accounts Receivable department.

WINDSOR LOCKS FEDERAL CREDIT UNION, Windsor Locks, CT

Senior Member Service Coordinator 1990-1998

Managed staff of member service representatives, including hiring, performance reviews, scheduling, and cross-training on all MSR procedures.

Primary source of knowledge for members and staff relating to all accounts, policies, and procedures of credit union.

Successfully cross-sold credit union products and services to members to ensure financial stability.

Acquired new members through weekly visits to prospective companies.

Performed high volume of financial transactions, controlled incoming and outgoing money shipments.

Balanced, researched, and maintained EFT and ATM transactions on daily basis.

EDUCATION

Central Connecticut State University

BA, Psychology, 1992

Manchester Community College, Manchester, CT

AS, General Studies, 1989

Windsor Locks High School, Windsor Locks, CT

Diploma, 1987

COMPUTER SKILLS

Microsoft Office Suite

Windows 2000

Windows 9X

Internet Savvy

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