Office Administrator

Melissa J Palat

*** **** ****** ***

Huntsville, AL 35824

Home: 931-***-****

Mobile: 931-***-****

OBJECTIVE

Military spouse seeking a challenging opportunity with a

well-established company using past skills and experience.

SUMMARY OF QUALIFICATIONS

Skilled and trained in various areas of office administration. Proficient in numerous

computer applications to include Microsoft Office and web searches. Self-motivated,

highly organized, detail oriented, able to multi-task, and perform well under pressure.

Past supervisors will speak highly of my abilities.

EXPERIENCE

Website Administrator and Point of Contact

45 MICO Family Readiness Group

Fort Lewis, WA

01/2009-10/2009

Provided assistance, information and referrals to assigned families being sure to follow-up and log all communications to be reviewed by FRG Leader. Designed and managed all website content. Researched and input information and events appropriate and beneficial to families. Maintained accurate and up-to-date roster of all assigned soldiers and families. Maintained day-to-day awareness regarding public, military or administrative issues impacting military families. Made and received calls, provided customer service, prepared correspondence and maintained records/files. Attended all meetings, briefings and events to support the organization, stay informed and personally greet assigned family members. Maintained confidentiality.

Medical Assistant

Podiatry Associates

Columbia, MD

04/2005-07/2006

Greeted and aided patients in a professional manner. Performed administrative duties to include data entry, answering phones, scheduling appointments, reproducing and assembling files, and maintaining filing system. Operated and maintained office equipment. Provided one-on-one assistance to patients. Maintained adequate supplies conducting inventory when needed. Followed legal and office procedures for distributing patient information to other facilities and patients. Returned patient calls. Scheduled patient outpatient diagnostics. Documented patient medical history in accordance with proper procedure.

Medical Assistant

Premier Medical Group

Clarksville, TN

08/2003-12/2004

Greeted and aided patients, visitors, and medical professionals in a professional manner. Provided administrative support for three doctors. Administered training for newly appointed personnel. Performed administrative duties to include data entry, answering phones, scheduling appointments, reproducing and assembling files. Maintained filing system and reviewed files for accuracy. Operated and maintained office equipment. Provided one-on-one assistance to patients. Maintained adequate supplies conducting inventory when needed. Followed legal and office procedures for distributing patient information to other facilities and patients. Returned patient calls. Scheduled patient outpatient diagnostics, transportation, and continuing care. Documented patient medical history in accordance with proper procedure. Completed disability forms for worker’s compensation through assessment of patient files. Scheduled and prepared paperwork for outpatient diagnostics and surgeries. Arranged for home care and/or physical therapy for post-op patients. Performed phone triage and “nurse” visits. Provided clinical support.

Night Auditor

Red Roof Inn

Clarksville, TN

05/2002-08/2003

Performed administrative duties to include performing data-entry, registering and discharging guests, making reservations, answering telephones, and rendering excellent customer care. Updated and verified occupancy register. Inspected and verified financial records and printed daily reports of transactions ensuring revenue balances making any needed adjustments and corrections. Audited daily transactions to account for daily, monthly and year-to-date activity. Recorded data for back up to guard against lost information. Added and deleted information in the database to maximize storage space.

Dental Coordinator

Pembroke Family Dental Care

Virginia Beach, VA

08/2000-05/2001 – Military Change of Station

Answered phones and scheduled patients for multiple doctors and hygienist. Greeted and discharged patients in a professional manner. Pre-certified patients prior to arrival. Prepared insurance claim forms according to proper procedure. Maintained up-to-date information in computer data-base. Billed patients on current and past-due balances. Documented and recorded actions per protocol and regulations.

EDUCATION

Current Studies at American Military University in Sociology with focus on Business Administration

Diploma, Medical Assisting, Draughon’s Junior College, Clarksville, TN, 2003

Office Administration, Bob Jones University, Greenville, SC, 1995

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