Customer Service Human Resources

Charity Hendrickson

**** ********* ***, ********, ** 55373

Cell 612-***-**** *********@*****.***

Summary

Human Resources Generalist with experience in professional medical environments available for HR Generalist or HR Assistant positions. High level of professionalism, excellent systems skills including strong spreadsheet and some programming experience and talent for working effectively with clients and customers.

Professional Experience

Advancements in Dermatology, Crystal, MN April 2007- September 2009

Human Resource Generalist

• Essential duties: Administer Human Resources policies and procedures, collect and analyze human resource data and make recommendations to management, process paperwork for functional areas according to established procedures( for areas such as FMLA, ADA, Workers Compensation, etc),prepare internal employee communications regarding benefits or company policies, benefit management including health, retirement, life, long, short term disability and long term care, process benefit enrollment, create and place classified ads for approved FTE/PTE additions, assessing of resumes, interviewing of candidates and initiating offers to hired candidates, prepare, distributes, receives and processes new employee hiring packets, perform reference checks on employee candidates, create and maintains employee personnel files according to Federal and State rules and regulations, constantly assesses the organization’s Labor Law Liability and makes recommendation for required changes as needed, maintain ADP with current employee information, plan, prepare and implement company parties and other clinically associated events

• Payroll: Process all payroll through ADP bi-weekly for up to 57 employees, process all payroll special requests and adjustments, process all deductions and filing 401K, medical and garnishments, run payroll summary reports, manage vacation accruals, manage Ezlabor (Time and Labor management system)

Receptionist

• Essential duties: Print daily schedules, data entry, answer phones, schedule appointments, verify eligibility for insurance, collect co pays and close out daily batch at the end of day, copy records for other doctor visits or transferring out patients, prepare charts for same or next day appointments, file information into charts, refile charts in alphabetical order, take phone messages for the providers

• Customer service: Greet and check in patients, confirm next day appointments

Wayzata Children’s Clinic, Wayzata, MN February 2005 – April 2007

Front Desk/Medical Records

• Essential duties: Print daily schedules, data entry, answer phones, schedule appointments, verify eligibility for insurance, collect co pays and close out co pays at the end of day, copy records for other doctor visits or transferring out patients, prepare charts for same or next day appointments, file information into charts, refile charts in alphabetical order, take phone messages for the providers and also make phone calls for the providers, distribute mail

• Customer service: Greet and check in patients, confirm next day appointments, make phone calls regarding next month schedule is up, take phone messages for triage nurses

ChiropracticUSA, Long Lake, MN May 2004 – August 2004

Chiropractor Assistant

• Essential duties: develop x-rays, run weekly and monthly stats on the office ,data- entry, answer phones, schedule patient appointments

• Customer service: greet patients, work with insurance company regarding denied claims, validate insurance policy coverage, and confirm next day appointments

• Financial assistant: Close the financial section of the care plan with the patient, collect and enter all payments, run and enter 15th and 30th of the month payments

• Screenings: Prospecting people at public events to come in for a new patient exam

Education / Additional

B.S. B.A. Human Resource Management, Columbia Southern University, Orange Beach, AL (In Progress)

A.A.S. Computer Programming, Brown College, Mendota Heights, MN

Cosmetology License, Regency Beauty Academy, St. Cloud, MN

SHRM - HR Generalist Course, Workers Compensation Course, St. Paul College, Technical and Training Center

Operating Systems: Windows: 98, XP

Programming Languages: ASP, C++, Java, JSP, HTML, PHP, RPG (AS400), QBasic, Visual Basic 6, VB.NET (member of the Twin Cities .NET User Group)

Databases: Access 97, 2000, XP, SQL, MySQL, Oracle

Software: Microsoft Office Pro, 2000 and XP, Microsoft Visual Studio .NET,

Macromedia Dreamweaver, Platinum System, A-4 System, Ameritech Paging System, Vital Works, Nextgen, ADP, Ezlabor Manager

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