Customer Service Insurance

Regina H Blevins

P. O. Box ***

Marion, VA ****4

Phone: 276-***-****

E-Mail: ***********@*****.***

Professional Summary

Medical Coder with 2 years experience in emergency room and specialty coding. Certified in ICD9. Familiar with commercial and private insurance carriers.

Medical Biller with 15 years experience. Familiar with commercial and private insurance carriers.

Licenses

American Academy of Professional Coders License

Skill Highlights

Emergency coding

ICD-9

Patient referrals

HCPCS Coding Guidelines

Familiar with commercial and private insurance carriers

CPT and HCPCS coding

Insurance and collections procedures

Interpreting instruction

Understands insurance benefits

Composed professional demeanor

Strong planning skills

Excellent problem solver

Strong work ethic

Resourceful and reliable

Good written communication

Multi-tasking

Deadline-driven

Customer service

Flexible

Office support (phones, faxing, filing)

Exercises good judgment

Excellent verbal communication

Medical Terminology

Maintains strict confidentiality

ICD-10 (International Classification of Disease Systems)

Knowledge of Medicare and Medicaid

Billing and collection procedures

OB-GYN, surgery, internal medicine, urology, optometry experience

Knowledge of anatomy/physiology

Medical billing software

Team player with positive attitude

Strong attention to detail

Professional Experience

April 2011 to July 2012

MD Associates, Inc Kilmarnock, VA

Medical Coder

804-***-**** Responsible for assigning ICD9 and CPT codes to emergency room encounters for contract hospitals and data entry.

February 2010 to April 2011

Mountain States Health Alliance Johnson City, TN

Clinical Coder II

423-***-**** Responsible for assigning ICD9 and CPT codes to patient encounters for procedures and surgeries performed at Smyth County Community Hospital for five specialty clinics, charge entry for all patient encounters, printing daily batch reports and retrieval of patient encounters from data base and data entry.

October 2009 to February 2010

Smyth Regional Orthopedics Marion, VA

Patient Service Representative

Responsible for greeting and registering patients, answering multi-line phones, scheduling appointments, maintaining schedules for multiple physicians, photocopying documents, collecting copays and applying to appropriate accounts, preparing new patient information packets, filing, purging old charts and maintaining patient information updates.

This private practice was bought out by Mountain States Health

Alliance.

August 1989 to June 2009

Smyth County Eye Associates Marion, VA

Insurance Administrator/Receptionist/Bookkeeper

276-***-**** Responsible for all insurance billing which included following up and investigating outstanding insurance claims and problem solving until all claims were paid, providing administrative support to the front office which included resolving problems, interviewing patients to obtain necessary information to determine eligibility for care credit assistance, assisting office personnel with scheduling appointments, scheduling referral appointments, answering multi-line telephone, managing inventory of supplies, photocopying documents, filing, collecting patient copays and account balances, posting insurance payments to appropriate accounts, preparing monthly patient statements, daily cash balancing and preparing daily deposits and data entry.

Education and Training

May 2010 Wytheville Community College Wytheville, VA

AAS Management

June 1979 Chilhowie High School Chilhowie, VA

Diploma

2010 American Academy of Professional Coders Salt Lake City Scranton, UT

Coding

Certificate of Professional Coders

1999 International Correspondence Schools Scranton, PA

Diploma Medical Transcription

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