Operations Manager

OPERATIONS MANAGEMENT

Fast-track, motivated, and goal-oriented individual, with demonstrated leadership and expertise, distinguished performance in tactical planning, team development, project management, and budget planning operations. Possess excellent record of achievement in implementing new information concepts, delivering innovative solutions, and facilitating operation transitions with a high level of work ethics; seeking a position that would utilize acquired knowledge and skills.

STRENGTHS

- Known for developing and executing innovative policies and procedures, great at streamlining work flow and creating a team environment to increase productivity

- Excellent leadership, organizational, time management, and analytical skills; thrive in both independent and group work environments

- Recognized for excellent interpersonal and written communications skills; able to relate effectively with a diverse population at all levels within and outside the organization

CORE COMPETENCIES

OPERATIONS MANAGEMENT

- Managed and maintained stores daily business operations and completion of all employee tasks

- Held responsible for the overall satisfaction of customers

- Established exceptional client and vendor relationships as well as created and maintained company filing system for manufacturer’s information

- Updated and maintained company web site and held responsible for all e-mail and message systems inquiries

BUDGETING AND FINANCE

- Administered monthly profit and loss reporting directly to the owner; updated and maintained accurate sales, progress, and profit reports, and involved in store sales strategy meetings

- Accurately audited and approved invoices for payment processing; verified PO and invoice data entry via 3-way match

- Prepared and produced accurate monthly sales, progress, and profit reports

- Efficiently performed price negotiations with manufacturers, customers and rendered services

PURCHASING

- Reviewed and analyzed new manufacturer’s quality and pricing of products

- Provided assistance to buyer with purchasing of new stock merchandise and with bridal market preparations and scheduling of trunk shows

- Created manufacture cost codes and complied with all guidelines

INVENTORY CONTROL

- Administered pricing of retail stock merchandise including product markdowns and sales

- Directed and performed year-end inventory reconciliation and count

- In charge of providing the most profitable movement of non-selling, discontinued, and extra stock

HUMAN RESOURCES

- Directed and managed more than 30 store personnel with five direct reports and held responsible for weekly workforce schedule of seven departments

- Checked and processed bi-weekly payroll and monthly commissions; negotiated and consulted salary

- Compiled and documented personnel tax along with benefit information and forms

- Reviewed and resolved employees’ issues, complaints and conflicts

CUSTOMER SERVICE

- Analyzed, investigated, and resolved customer complaints and problems

- Directed and organized appointment schedules, monitored completion of orders, followed up with clients, and optimized customer sales agreement

PROFESSIONAL HISTORY

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Store Manager

Betsy Robinson’s Bridal Collection, Pikesville, MD 1999-2008

Bookkeeper / Office Manager

Dreamscape Lawn and Landscape(Part-Time / Seasonal), Linthicum, MD 2004-2007

Triangle General Contractors, Inc.(Full Time / Part-Time), Chester, MD 1997-2002

EDUCATION

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Certificate of Credit in Business Management

Anne Arundel Community College, Arnold, MD (In Progress)

High School Diploma

Andover High School, Linthicum, MD (1993)

TECHNICAL SKILLS

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Microsoft Windows XP and Vista, Microsoft Word, Microsoft Excel, Quickbooks Pro, Outlook Express, C-Panel (Web site), Adobe, Remote Administrator, BBL Profit Systems, and Paychex Time in a Box

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