Customer Service Sales

Mona Nashed Besada

*** ********* ****** -**** # *

Scarborough, ON M1S 4J6

Phone: 416-***-****

Cell: 416-***-****

E-Mail: ********@******.***

Career Overview

Seeking a new challenging opportunity made me consider contacting your organization for an opportunity to be part of your team. The position will open a new door for me to grow professionally in a challenging new capacity, utilizing abilities developed through my extensive experience in the Administrative field and customer services, backed up by my educational background is Commercial Studies and excellent ability to learn and excel. Responsibilities: - Utilizing a wide variety of Computer programs including Data Base III, Quatro Pro, Lotus 123, Word Perfect 5.1, Harvard Graphics, and Tools Programs. Responsible for busy multi-line phone system. Interacting with an active and diverse team. Qualifications and Skills: - Over 12 years in Customer Service field. Confident in operating all email, scheduling, and presentation software of Microsoft 2010. Excellent knowledge of windows XP and windows 7. Able to utilize office equipment. Capable to handle and prioritize different tasks simultaneously meeting deadlines. Ability to work effectively in an organized, efficient manner both independently and in a team environment to improve efficiency of company. Excellent time management and goal oriented skills. Flexible, committed, customer service oriented, and able to function under pressure.

Work Experience

2011

Seneca College Newnham Campus

Cashier

2004 to 2010

Customer Services / Cashier

Processing of Sales (cash, Debit and Credit Cards).

Managing and keeping the inventory of merchandise (Cigarettes, Soft drinks, Candy).

Communicating with sale representatives and corporate associates.

Handling mail and processing invoices.

Subway.

2003 to 2004

Mott MacDonald Company

error: 2000 2008 to

error: 2005 2010

Woodside Square Mall

Customer Services / Cashier

Cashier Work.

Customer Service: Aided customers and listened to any concerns.

Handled and Organized products.

Received, checked and priced products.

Preparing sales and inventory reports.

Petro Canada Hwy 400 King City-- 695 Lawrence Ave west- 1563 Warden Ave.

1994 to 1995

Office Administrator

Managing a mailbox daily.

Responding to enquires from customers and directing phone calls.

Update and manage information in database and filing system.

Performing general clerical duties and operating a wide variety of office equipment.

1992 to 1994

Lahmayer International

Office Administrator

Educational Background

1992 Ein Shams University Cairo,

Bachelor Degree Accounting

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