SUMMARY:

Over * years of experience in the IT industry with over two years focused on Project Management. Additionally, over three years of focused experience in Project Coordination, IT Analysis and Technical Writing.

• Experienced in project estimations and the development of project deliverables including tracking of integrated project plans.

• Demonstrated success in communicating effectively with executive level management for project initiatives as well as providing timely project status reports

• Proficient at managing peer-level client relationships expectations, communications, negotiations, escalation, feedback, etc.).

• Excelled in developing and communicating project status, maintaining budgets, and ensured goals and targets are met by creating aggressive and measurable deadlines

• Effective at intervening to reverse stalled projects negatively impacted by lack of project leadership, and insufficient external/internal staff.

• Knowledgeable in collaborating on design and implementation, and refining the structure of the deliverables.

PROFESSIONAL EXPERIENCE:

Havi Global Solutions (contract) – Downers Grove, IL May 2009 – Present

PMO Analyst/ QA Test Lead September 2010 - Present

• Developed and maintained test plan and implementation schedule to ensure all tasks were outlined and completed on time

• Drafted and reviewed test charter with business and IT to obtain approval from key stakeholders prior to testing.

• Drafted and reviewed Test DITL and determined test scheduled based on feed back from business testers and testing team to ensure test scenarios and test scripts were available and complete for testing

• Led weekly testing meetings to discuss status and progress with testing team to determine if all team members were aligned with weekly tasks and identify risks/issues that needed resolution

• Escalated issues that impacted the testing timeline and risks to Project Manager and IT Lead

• Created an ad hoc defect tracker on SharePoint to track testing related issues that arose during testing

• Ensured all entry criteria had been completed before entering testing

• Successfully managed the implementation of the test plan, set up daily calls and status reports to keep key players and stakeholders aware of testing progress.

• Created summary defect report and presentation to determine no go/go live decision for cutover to production

PMO Analyst May 2010 – September 2010

• Liaised with key stakeholders to create and align a common change request & release management process to create better visibility within the organization

• Managed migration work for the conversion of data from QuickBase to SharePoint to better align the organization with business goals

• Created and maintained a program plan for various projects in flight within the PMO

• Assisted in developing a PMO process around a “how to” guide to manage projects for new team members

• Created and maintained a monthly PMO newsletter to communicate results and updates to the team

Project Coordinator May 2009 – May 2010

• Gatekeeper for code migrations for the supply chain management scheme for a top fast food restaurant chain to ensure updates to the restaurant replenishment cycle are properly implemented and documented

• Developed, updated, and cataloged documentation related to code migration procedures to utilize a training standard for the on boarding process for new employees.

• Liaised with developers and the business team to customize the current code migration dashboard to standardize the code migration process per deployment type.

• Worked with internal technical team and software vendors to determine licensing implications for certain applications as a result of migration activities

• Responsible for coordinating the supplier on boarding process with the supplier and various internal teams

• Created scorecards, status updates, and budget tracking to ensure forecast, resources, time, and material were on track

• Created a detailed aggressive two year forecast for a multi phased international deployment

• Reviewed business processes for a global platform deployment and provided appropriate feedback for necessary changes

• Responsible for creating and organizing work streams in Daptiv database to track actuals for multiple work streams simultaneously

Qi Consulting – Denver, CO October 2008 – March 2009

Project Manager

Clients: T-Mobile, Verizon, Disney

• Maintained server migration schedule indicating upcoming activities as well as work completed

• Oversaw the development and tracking of integrated project plans.

• Set project quality and performance standards (under supervision of Sr. Project Manager).

• Managed migration work and communicating results to internal team and customer at completion

• Attended design meetings with customer and technical team to update SISs for upcoming migration activities

• Prepared milestones for submission to customer at completion of work

EMC Corporation – Lisle, IL July 2007 – August 2008

Project Manager

Clients: Publicis, Motorola, Synovate, Zurich Financial, Molex, CNA Insurance

• Assisted with Project Schedules and Effort estimates including understanding the requirements, proposal preparation, and presentations to client

• Delivered project plan and Statement of Work (SOW) developed with Sales for the customer, based upon customer requirements and system architecture.

• Created goals and milestones within a project to ensure EMC's commitments to the customer are achieved.

• Maintained ongoing client satisfaction and managed peer-level client relationships (expectations, communications, negotiations, escalation, feedback, etc.).

• Prepared and maintained clear and concise reports to submit to customers, management and Sales.

• Ensured projects are delivered on time, within budget and to the satisfaction of the customer and the account team. Communicated to all EMC concerned parties any existing or potential customer escalation issues.

• Assisted Program Manager with monitoring budget and forecasting for projects across the team to ensure that quarterly budget goals were accurate and on target

• Created Planned vs. Actual (PvAs) for various projects for the team for upper management review to evaluate quarterly revenue earnings

• Worked with presales on upcoming or existing opportunities that required additional documentation in order to push projects through the pipeline

• PMO Updates - Milestone Dates, Execution Counts, Daily Execution Count Review, Scorecard review

Northern Trust (contract) – Chicago, IL March 2007– June 2007

Project Coordinator / Analyst

• Supported Project Managers in the Fund Administration/Alternative Assets divisions in project planning, status tracking, and forecasting for capital projects.

• Collaborated with Department Business Continuity/Disaster Recovery Coordinator in the identification and documentation of business continuity and disaster recovery plans for development projects/applications.

• Assisted in development of SDLC and project documentation in support of development projects for the department.

Abbott Laboratories (contract) – North Chicago, IL May 2006 – January 2007

Technical Writer / Analyst

• Created and managed required business and system documents in adherence to appropriate standards during business processes and projects. Documents include procedures, user manuals, system operation, and system design documents.

• Participated in client / user meetings to understand new requirements and creation of User cases.

• Worked with IT management, Consultants, Project Manager, and Business Analysts in the documentation process of an asset management system installation including process flows and system design documents.

• Managed and collaborated at all levels: Upper management, Business Analysts, and IT Managers to create, consolidate, and redesign department documents held in Lotus Notes database.

• Designed a white paper template to assist IT management in the creation of new documents; proofread and edited prepared documents by providing research, interpretation, and formatting.

Cardinal Health – Waukegan, IL May 2005 – March 2006

Account Analyst

• Developed and managed customer relationships at all levels; Distributions, Manufacturing, Marketing, & Audit Control with a focus on insuring contract compliance and driving profits for hospital accounts.

• Identified and analyzed product detail and advised hospitals on product substitutions based on availability and cost.

• Worked closely with hospitals, sales teams, and operations teams to identify and resolve billing, shipping, and delivery related issues.

• Maintained general account details, pricing accuracy, & accounts receivable through direct interaction with hospitals, credit team, and pricing teams.

• Supported E-business initiatives by educating and training hospitals on using cardinal.com.

• Prepared and presented monthly business reports to hospitals through on-site consultations.

EDUCATION

University of Illinois at Chicago, Chicago, IL May 2004

Bachelor of Science in Biological Sciences, with minor concentration in History

ITIL Certified July 2007

COMPUTER SKILLS

Working knowledge of Daptiv, Lotus Notes, SharePoint, Microsoft Visio, Adobe Professional, Adobe Designer, Microsoft Office, DJIT, SAP, and Business Objects

Hardware – CAS Storage EMC Centera, EMC Symmetrix DMX4, EDL, EMC Clariion CX3 – 80, EMC Celerra NS40

Software – EMC PowerPath, EMC Control Center, IBM Websphere Console, Oracle SQL Plus, PuTTY, PVCS, CA Workload Automation

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