Customer Service Training
Resume:
**** ******** **., ********, ** ***** | 574-***-**** | *************@***.***
TRINITY HUGHES
MBA Candidate 2013 with hands on industry experience. Possesses strong: finance/accounting, HR, business administration/management, and training/organizational development skill set.
CAREER OBJECTIVE MBA in Human Resources and Management Candidate (2013) seeking a management or internal/external customer support position such as: Quality Control, Continuous Improvement, Safety, Training and Development, Customer Relations, or HR
EDUCATION INDIANA INSTITUTE OF TECHNOLOGY, South Bend, IN
BS in Business Management, Oct. 2011
GPA: 3.19/4.0
Relevant coursework includes Money & Banking, Training and Development, Labor relations, Project Management, Quality Management, Accounting, Compensation Management, General Ledger, and Financial Management, Business Relations, Inventory Control.
PURDUE UNIVERSITY, West Lafayette, IN
Six Sigma Green Belt Certification, Jan 2009
IVY TECH COMMUNITY COLLEGE, Elkhart, IN
Associate Degree in Business Administration Magna Cum Laude, May 2008
GPA: 3.83/4.0
Member of the National Honor Society; Beta Chapter of the Phi Theta Kappa
QUALIFICATION HIGHLIGHTS Expertise in Supervision, Customer service, Accounts payables/receivables, Bank deposits/reconciliation, Payroll, training/development, Ability to interpret data.
Cost analysis experience; conducted cost analysis on plant process improvement initiatives, including calculation of payback period and internal rate of return.
Significant managerial experience; supervised small staff in an office/service industry environment - supervised, trained and managed as many as 63 direct reports at one time in a production manufacturing environment.
Emphasis in quality, lean, 5”s”, and manufacturing plant safety and environmental.
Experience in clean manufacturing/packaging environment (food, pharmaceuticals, and other goods) including FDA and DOT regulated documentation practices and compliance training.
PROFESSIONAL EXPERIENCE KIK CUSTOM PRODUCTS, Elkhart, IN
HR Training Coordinator, Jan 2011 – Aug 2012
Responsible for coordinating required training driven internally, by customers, and the FDA/DOT, training records maintenance and entry (AS400), and for all levels of the organization as needed: conducting group training sessions, one on one training sessions, OTJ training, and new hire testing/training and on-boarding, process evaluations, training and process/policy improvement recommendations, distribution and follow-up of electronic training modules. Perform additional HR generalist duties as needed such as: wage scale evaluation/change, recruiting, reviewing/re-writing job descriptions, new hire orientation, and benefits assistance.. (FDA and DOT regulated manufacturer of OTC pharmaceuticals and other consumer goods)
HOME CREST CABINETRY, Goshen, IN
Production Supervisor Sand-Finish, Sept 1998 – Sept 2009
Responsible for managing and overseeing production across three departments, Machine sanding/Hand sanding, Molding wrapping/shipping, and Finish (monorail style lines and Cefla flat finishing UV and IR curable lines).
Production scheduling
Conducted cost analysis on process improvement initiatives, including calculation of payback period and internal rate of return.
Interviewed, trained and supervised direct reports, administered performance appraisals and instituted progressive disciplinary measures as needed.
Managed entry of daily payroll and production data collection, entry and analysis.
Implemented 5 “s”, Lean Manufacturing, and continuous improvement principles utilizing six sigma methodologies to improve production efficiency; partook in numerous Kaizon events.
Managed department labor hours (HPU), scheduled/monitored production completion and was responsible for acceptance and approval of purchase orders as well as shipping requirements of certain items and inventory accuracy.
Conducted weekly safety and 5 “S” audits of departments – received recognition for my injury reduction/prevention efforts in 2007 and 2008.
Facilitated all direct report training: OTJ, NESHAP, HAZMAT,, etc.
Monitored and maintained all MSDS and container labeling for hazardous and non-hazardous materials
TRUGREEN CHEMLAWN, Goshen, IN
Assistant Office Manager/Administrative Assistant/CSR, Jan 1996 – Feb 2002
Telemarketing supervision, Customer service/retention via phone, internet, and face to face
Responsible for accounts receivables/payables, week-end, month-end, and year-end.
Daily bank deposits/entry
Production scheduling and completion entry
Employment coordination – Recruiting, training and orientation
Calculated commission for sales staff and subsequent payroll.
Supervised telemarketing staff of 12, performed various HR generalist functions
Successfully completed the Corporate Management Training Program in 2000.
Recipient of several distinctions, including the Most Versatile Award (1997, 1998) and Perfect Attendance for five consecutive years.
ADDITIONAL SKILLS Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, AS400), PeopleSoft, Kronos, MRP, ERP, and familiar with JD Edwards and Quick books
Lean Manufacturing Certified
First Aid & CPR Certified; OSHA 10 hour Certified
First Responder and Safety Committee member since 1999 at both HomeCrest and KIK
SALARY HISTORY KIK Custom Products 2012 - $53,040 annually plus quarterly bonus
Home Crest Cabinetry 2009 –$54,350 annually plus quarterly bonus
Tru Green Chemlan 2002 - $34,000 annually
AFFILIATIONS Member of the ASTD (American Society of Training and Development)
REFERENCES
Les Gloor Manager Home Crest Cabinetry 574-***-**** ******@************.***
Elaine Chaffee Manager KIK Custom Products 574-***-**** ********@*******.***
Heather Schrock Peer Home Crest Cabinetry 574-***-**** ********@************.***
Jackie Brown Direct Report Home Crest Cabinetry 574-***-**** ******.********@*****.***
Justin Yoder Business Owner Just-N-Time Bar-N-Grill 574-***-****
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