High School Customer Service

Summary of Qualifications

• Excellent administrative and interpersonal skills

• Organized, detail and task-oriented

• Strong oral and written communication skills

• Self-starter and able to quickly learn new tasks

• Ability to multi-task in fast paced environment

• Proficient in various Microsoft Office programs including Word, Excel, Publisher and Outlook.

• Quick to gain proficiency in unfamiliar programs and tools

• Experienced in Blackbaud software

Professional Experience (1998 – 2011)

Cincinnati Hills Christian Academy, Cincinnati, OH 2004-2011

High School Office, Administrative Assistant

• Greet families, students, prospective families

• Answer incoming calls to the high school office

• Support Principal and Assistant Principal in daily operations of school day

• Prepare and update, annually, high school handbooks; Student Planner, Family Information Guide and Faculty Handbook

• Correspond with teachers and sub coordinator regarding coverage for faculty absences

• Schedule daily appointments for principals

• Coordinate/prepare outgoing correspondence to high school families

• Assist with high school budget and prepare purchase orders as needed

• Communicate with public school districts regarding busing and transportation of students

• Create programs for high school special events; Academic Awards Night, Diaspeiro (Baccalaureate), Graduation

• Maintain student attendance records in Blackbaud software

Children’s World Learning Center, Cincinnati, OH 1998-2002

Center Director

• Provide excellent customer service to enrolled and prospective families

• Oversee program and curriculum according to NACEE expectations

• Maintain enrollment

• Manage staff of 13-15 employees

• Process payroll

• Communicate directly with District Manager regarding enrollment and program goals

• Worked together with other Cincinnati area Center Director’s to promote company and build Greater Cincinnati programs

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