Motivated Organized Professional

BROOKE SEARCY LUNA

Objective: To start a flexible rewarding career in data entry, customer service, payroll, billing or insurance

Education: Bachelor of Arts, Western Kentucky University

May 2004

Emphasis: Sociology and Mass Communications

Relevant Courses: Introduction to Law Enforcement, Juvenile Delinquency, Judicial Process, Criminal Procedure, Personal Growth and Adjustment, Diversity in Modern Society, Contemporary Social Problems, Occupations and Professions, Research Methods, Statistics, Sociological Theory, Introduction to Psychology, Computer Literacy, Sexuality and Society, Fundamentals of Public Relations, Mass Communication Law and Ethics, Electronic Media Programming and Research, Elementary Spanish, Basic German.

Member of Radio/Television News Directors Association

Work Experience:

Case Manager: Centerstone: Springfield, TN 37172

September 2005 – Current

Crisis intervention and planning

Develop service plans and monitor progress

Coordinate services through agency and outside sources

Identify problems and solutions for non compliance

Teach skills to consumers and families

Identify and network with community resources

Advocate in educational and legal systems

Customer Service Rep: US Bank Home Mortgage: Bowling Green, KY 42101

December 2003 – September 2005

Explain policies and procedures to customers

Delegate tasks to appropriate departments

Responsible for knowing and abiding by industry guidelines

Assist other reps with accounts that have complex problems

Train employees

Track progress of account maintenance

Floor Supervisor/Accounting: Kroger: Bowling Green, KY 42101

May 2002 – January 2004

Supervise and Train Employees

Monitor employee progress through performance audits

Address customer concerns

Accounted for and Balanced funds

Make day to day business decisions

Process sales reports

Clerk 2: Tennessee Department of Labor and Workforce Development,

Division of Personnel: Nashville, TN 37245

May 2001 – January 2002

Use Excel to update employee files and directory

Produce employee training packets

Research Payroll errors

Communicate with insurance companies

Other Experience/Skills: Time management, excellent written and verbal communication, able to use multiple approaches in training others, problem solving abilities, public speaking, persuading others, organizing campus events and community service efforts, experience with various types of media, volunteer at campus radio station, volunteer in church nursery, campus news cast member

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