Customer Service Management
Resume:
Horatio L. Powe
**** ****** ****, ***** *******, MS 39564
*******@*******.***
Objective
My objective is to successfully contribute to a high performance team by serving in a challenging position where my experience and skills will add value. To obtain a responsible and challenging position, with a progressive company where my work experience will have valuable application and utilization of my opportunity for advancement.
Profile
My description is a high energy, articulate, top-notch manager with successful experience and background in management, training, leadership, hospitality, organizational development, administration, and diversity. Ability to gather facts, analyzes problems, develop conclusions, and recommend appropriate actions. The ability to prepare reports, correspondence other written documents for contract files, and take corrective action. Possess the ability to quickly assess a situation and pinpoint strategic needs. Strengths include:
o Customer Service
o Performance Management
o Enviable Organizer/Coordinator
o Several yrs of Management Exp.
Education
University of South Mississippi, Hattiesburg, MS 394**-****-****
MGCCC, Perkinston, MS 39573 Associates of Art,1992-1994
Experience
Front Services Training Supervisor
Beau Rivage Resort & Casino, Biloxi, MS May. 1998-2010
I have been responsible for the delivery of current training and development offerings for MGM employees, new hires, and management of Front Services. 160 total employees, 5 sub-departments; Worked closely with senior leadership on formulation and implementation of changes in policy pertaining to HR/personnel management policies and program covering organizational planning/development and training.Interviewing, selecting and training employees; conducting performance reviews; recommending wage increases and promotions; handling employees’ complaints and disciplining and/or recommending discipline and supervising work. Ensures scheduling is consistent and within the budget. Handles guest complaints; takes corrective action within authorized limits or refers matter to the appropriate persons. Investigates all accidents and makes sure necessary paperwork is completed and forwarded to appropriate departments. Instructs assigned personnel on safety policies and procedures; reports all safety hazards to the appropriate department and follows up to ensure hazards are eliminated.
o Excellent guest service skills.
o Ability to lead a crew over 100
o Ability to communicate clearly and tactfully.
o Ability to memorize facts accurately.
o Ability to walk/stand for 8 hours.
o Ability to handle difficult/demanding guests and employees.
Noblitt Electric
Electricians Helper Assistant 2005-2006
Tasks ranged from reading meters in dimly lit areas to working in areas of hot temperatures with poor ventilation, using hand tools and saws to cut conduit and wires, and carrying tools and equipment up and down stairs. Assists Electricians in install and repair electrical wiring, fixtures, and equipment performing any combination of following tasks: Gathers tools and supplies to be used at work site, according to instructions. Measures, cuts, and bends wire and conduit, using ruler and hand tools. Drills holes for wiring, using power drill, and pulls or pushes wiring through opening. Traces out short circuits in wiring, using knowledge of wiring and test meter. Assists in lifting, positioning, and fastening objects, such as wiring and conduit. Performs minor repairs, such as replacing fuses, light sockets, bulbs, and switches, using hand tools. Maintains tools and equipment and keeps supplies and parts in order. Disassembles defective electrical equipment, replaces defective or worn parts, and reassembles equipment, using hand tools.
o Greatly exposed to the hazards involved in the job and have through information regarding the safety and preventive measures
o Able to work out assignments with the help of recent automated tools as well as the traditional manual tools
o Great dexterity in standing, observing and operating tools at physically uncomfortable work locations such as great heights
o Ability to deliver results in time and within assigned quantity of resources
JSI Communications
Lead Data line Tech 2005-2006
Focused on Fiber Optic, Telephone, and Data cable systems used in POTS and LAN-WANs. Provide fiber optic cable installations, telephone cable installations, Norstar business systems, and LAN-Cat 5 and Cat 6 data cable installs. Video surveillance systems and access controls for the security of commercial buildings.
o Ran communication cables
o Installed ground-line wiring
o Completed punch downs
Certifications/Memberships
o Certified CARE Trainer
o MGM Mirage Management Development Program
o MGM Mirage Supervisory Development Program
o MGM Mirage Diversity Training
Computer Programs
o Microsoft Office Suites
o Export Wizard
o Resource Database
o Vista Suites
- References Available Upon Request -
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