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Customer Service Data Entry

spring, Texas, 77373, United States
May 29, 2010

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**** ******* **

SPRING, TX ***73

OBJECTIVE: To do what I can for the customer with a smile

SKILLS: Microsoft Office, Margaret Producer, Fat Rabbit, Pay Calc, Lotus 123, WordPerfect, Loan Generation, Retail POS, Telemarketing, Ten-Key by touch, COBOL, “C”

EDUCATION: Texas School of Business

Houston, TX 77073

Microcomputer Software Specialist -- Diploma

Mac Arthur High School -- Diploma

Houston, TX 77039


2/2009 - 2/2009 Convergys (MSO Cable Company)

Cincinnati, Ohio 45202

At Home Customer Service Rep (Call Center)

Responsibilities: Answered incoming calls from customers and answer questions and Troubleshoot for the digital transition.

2/2006 - 8/2008 Auto Refinance Inc.

Houston, TX 77092

Customer Service Rep (Call Center)/ Appointment-Airborne Specialist/Junior Loan Officer

Responsibilities: Answered mulit-line telephones, obtained client data and input into system, set Appointments for loan officers, use web applications to input loan information (Margaret - Producer Files, Fat Rabbit callbacks, “needs information” files, callback program, contract calling, telemarketing Call applications, DHL and UPS scheduling). Also served as junior loan officer (light loans), verifying Payoffs, getting cancellation information, pre-working deals, selling gap protection and extended Warranties.

8/2000 - 12/2005 Koa Houston Central RV Park

Houston, TX 77039

Office Manager

Responsibilities: Greeted and registered customers, pre-registered customers via telephone, operated Campground’s general store including retail POS, conducted inventory/ordered product, performed Data entry, ordered brochures, ordered taxi’s and rented cars for customers, coordinated campground Facility repairs, performed campground security checks, verified close-out sheets.

5/1995 - 3/1998 Koa Houston Central RV Park

Houston, TX 77039


Responsibilities: Answered phones, greeted customers, registered RV’s into campground, cleaned the Store, rolled coins, operated cash register, ordered brochures, ordered taxi’s and rented cars for Customers, ordered products, called for repairs, performed inventory, performed campground checks, Filed records using both alphabetic and numerical filing systems.

2/1994 - 4/1994 Charles Presley, CPA

12/1992 - 2/1993 Houston, TX

1/1989 - 4/1990 Record Clerk Part Time

Responsibilities: Filed records, crosschecked and verified client data, telephone receptionist duties, Contacted clients for services, prepared mailings, typed documents, verified spreadsheets.

3/1992 - 4/1992 DBS

Houston, TX

Computer Operator (externship)

Responsibilities: Computer data entry, alphabetic filing, operated facsimile.

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