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Customer Service Manager

Raleigh, NC, 27606
August 13, 2012

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Eric Reeves

*** ***** **** ****: 919-***-****

Raleigh, North Carolina 27606


Hard-working, experienced food server focused on positive results and client satisfaction. Reliable, conscientious and capable of taking initiative.


Excellent people skills ● Ability to perform basic math calculations

Self-motivated ● Ability to work fast and accurately

Ability to communicate clearly ● Able to follow instructions and established

Highly competitive procedures

Ability to build strong customer relationships ● Able to handle and resolve problems

● Experience with handling cash


Customer Relations:

● Greeted and assisted customers.

● Answered phones and responded to customer inquiries.

Process Improvement:

● Documented process to train new assistants.

● Supervised team of three staff members. Process Improvement

● Created new departmental procedures manual.

● Assessed organizational training needs.


Restaurant Server 06/2010 - 05/2012

Tobacco sports cafe Raleigh, North Carolina

Worked independently and as part of a team to achieve the over all growth of the establishment and to provide our customers with a memorable experience.

Gained essential knowledge of customer service, communication, performing in a fast pace environment effectively and accurately, also developing customer relationships which resulted in repeat customers and the over all development of the establishment.

Assisted in maintaining preparation and service areas in a sanitary condition

Fine dining Server 03/2009 - 11/2009

Solas Dine and Lounge Raleigh, North Carolina

Accepted payment from customers, and made change as necessary.Assisted co-workers

Consistently received positive feedback from guests on performance reviews.

Handled guest complaints, maintaining a positive dining experience for all restaurant patrons.

Created repeat business by developing long-term relationships with regular customers.

Respite caregiver 01/2009 - 04/2009

Wake Enterprises Raleigh, North Carolina

Brought greater levels of health to 20+ clients weekly through one-on-one customized personal training.

Worked closely with clients to provide them with the knowledge of basic health, work and communication skills.

Provided coaching, mentoring, and consultation to clients to enhance client development. record and report clients progression weekly.

Restaurant Server 06/2007 - 12/2008

Jack Astors Bar and Grill Cary, North Carolina

Developed outstanding customer service and communication skills.

Became team lead which resulted in me leading a shift multiple times and week also leading a team of 5 or more servers.

handled large amounts of cash with precision.

Also became the trainer for all the brand new servers and also developed the training program.

Sales and Leasing Consultant 07/2006 - 03/2007

Razzari Ford Mazda Merced, California

Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day.

Participated in various incentive programs and contests designed to support achievement of production goals.

Maintained and organized a customer database of over 200 clients within my area.

Identified customers need and wants and provided outstanding service to meet and even exceed their expectations.

Assistant Store Manager/Game Rush General Manager 01/2004 - 04/2005

BlockBuster Video Merced, California

Managed team of 2 to 6 of professionals at a time.

Partnered successfully with co-workers to produce higher amounts of sales and the over all rating of our store. Achieving number 1 store in the district and in the region.

Trained, coached and mentored staff to ensure smooth adoption of new program.

Performed inventory for the store. Also opened and closed the store counting money and deposit daily

transactions into the bank. Calculating profits and also developing methods to increase the profit margin.

Education and Training

High School Diploma : Merced High School – General Education 2004

Merced, California Merced

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