Tracy Sharp, PMP Sparks, NV *****

206-***-**** ev74hx@r.postjobfree.com

Professional Summary

Results driven Project Management professional with outstanding skills in planning and executing full cycle projects / initiatives in technology and business environments. Passionate about quality and customer satisfaction. Proven record of spearheading organizational change while improving productivity and quality. Driven by new challenges and desire to be successful in all endeavors. Areas of expertise :

• Project/Program Management – PMP Certified

• Leadership (Creating highly productive teams)

• Process Engineering & Improvement

• Portfolio Management, Governance, PMLC / SDLC

• Problem Solving, Compliance, Policy/Procedures

• MS Office tools including Project, Visio, SharePoint

Professional Profile

Employers Insurance (Worker's Compensation)– Reno, NV 2009 - 2011

Project Management Office - Program Management (5/09 – 5/11)

Led highly productive, project management team and business analysts, delivering development, hosted solutions, and COTS projects. Achieved results, quality, and compliance for projects in portfolio by providing hands on oversight (stakeholder management, documentation reviews, project plans, risk reviews, problem solving, and issue management, etc). Liaison with business leaders to achieve goals through project management best practices. Increased visibility through management reporting of portfolio metrics, status, and dashboards.

• Project / Program Management: Led project managers to complete acquisition integration of finance systems, document imaging, claims, policy and quoting systems data. Other projects included website conversion, quoting efficiencies to provide automated quotes back to customer, implementing new financial suite (Hyperion) and several other claims, finance, policy and quoting enhancement projects,

• Process Improvement Initiatives: Spearheaded the following from inception through implementation.

o Increased consistency and quality by developing and executing a maturity roadmap.

o Developed and implemented a formal business requirements process for a new team of business analysts.

o Refreshed project management methodology with updated process flows, tollgates, and templates. Implemented Governance Committees for project phase tollgate review and approvals.

o Designed and implemented a resource forecasting tool to plan future availability and foresee conflicts.

o Improved data driven decision abilities for vendor selection by developing processes and templates.

PMI - Northern Nevada Chapter – Reno, NV (Volunteer Role) 2009 - Present

Project Manager for 2011 Regional Leadership Summit - Led unpaid volunteers to plan and execute a highly successful, 3 Day Leadership Summit for PMI Region 7 at Grand Sierra Resort, Reno. Managed all logistics: selection of 20+ speakers, venue and activities, event promotion, registration, and program materials.

Director, Job Search, 2nd term. Developed policy and procedures for Job Search offerings in chapter.

Washington Mutual Bank/ WaMu – (JP Morgan Chase) – Seattle, WA 1997 - 2009

Program Manager – Enterprise Program Office (12/07 – 1/09)

Program Manager – Technology PMO (7/06 – 12/07)

Program Manager – Infrastructure PMO (12/03 – 7/06)

Led highly productive, project management team delivering centralized infrastructure for business application projects, technology sponsored foundational projects, and coordinated Enterprise Priority Project risk reviews. Performed engagement consulting to retail business unit for centralized infrastructure needs. Accountable for Technology sponsored portfolio including governance facilitation of Executive Committee.

• Program Manager: Managed project portfolio of approximately 30+ active development / deployment projects.

• Project/Program/Initiatives: Led teams to implement technology foundations (SAN Virtualization, Unix AD integration, data center set up and migration, server virtualization), centralized infrastructure for business applications (credit card conversion, dot.com implementation), and process improvements, Increased consistency by developing and implementing a project estimating tool for charge back, refreshing PMLC / SDLC processes and templates, and reengineering risk reviews and governance processes.

• Staffed & coached a diverse group of 13+ PM's (on site, virtual, offshore) to create a productive environment.

• SOX Compliance: Collaborated with enterprise teams to test and ensure 100% SOX compliance for annual regulatory test with auditors.

Work experience continued - Washington Mutual Tracy Sharp - Resume Page 2

Delivery Management–Technology Manager (4/02 – 12/03)

Increased engineering productivity by creating team to offload and deliver front end commodity engineering tasks.

• Building teams: Set policies, procedures, and processes for front end engineering services. Documented processes by building partnerships to define roles and responsibilities between peer organizations.

• Program Management: Managed portfolio of approx 100+ active projects. Heavily involved in daily activities and issue resolutions.

QA / Certification Manager (Contractor - 12/98 – 10/01) Travel 50%

Established QA team to perform desktop certifications and provide guidance and oversight of deployment vendor.

• Management: Hired, coached, and mentored virtual team of 27. Coached test script development, problem solving, diagnosing software conflicts, and impact analysis and test risk assessments.

• Building teams: Set policies, procedures, standards, measures, and end-to-end processes for desktop delivery (client requirements, analysis, build, test, and deployment).

• Problem Solving: Led cross functional groups to work through software conflicts discovered in UAT.

• Testing: Acquisition Team member; Responsible for testing, certification, deployment handoff, and oversight. QA Team Lead on enterprise rollout projects. Managed SIT and UAT lab for in house developed applications.

Y2K QA Manager (Contractor) (2/98 – 12/98)

Established and managed test lab to certify desktop applications for regulatory Y2K compliance.

• Developed curriculum and taught class to write test plans and scripts to 125 business employees.

• Led technical team to build and maintain Y2K servers and desktops. Assisted users during their Y2K testing.

IT Consultant (Contractor) (4/97 – 2/98) Travel 100%

Acquisition team member for two back office conversions. Responsible for requirements, planning, and executing desktop conversions and network migrations.

Sharp Solutions, Inc. - Seattle, WA 1996 - 2001

Owner (11/96 – 10/01)

Provided technology consulting with 11 other consultants on staff. Responsible for all small business activities from sales, staffing, accounting / payroll activities, and taxes. Projects delivered to clients:

• Created courseware and delivered Payroll and A/P software training to a multi-state corporation.

• Technical consulting, acquisition conversions, and desktop certification consulting.

Simpson Timber Company - Shelton, Seattle WA 1989 - 1996

Manager of Training and Help Desk Services. (7/89 – 11/96)

• Set up and implemented Technology Learning Center. Managed Help Desk and staff.

• Worked with all levels of employees (mill workers to senior management) on learning objectives and plans. Conducted monthly site visits to all operations.

• Developed courseware, taught classes, and conducted tutoring sessions (3 states, 11 sites, 400+ users).

Education, Certifications, & Awards

• BS Business Management – Almeda University, Boise, ID

• Certificate in Adult Learning - University Of Washington - Seattle, WA

• Associate in Technical Arts - Accounting with Computer Science electives - Olympic College, Bremerton, WA

• PM Classes: 40 hours - PMP Certification, 60 hours - Continuing education for PMP Certification standing

• Operational Excellence Basic Class - 40 hours (WAMU's version of Six Sigma)

• PMP – Project Management Professional Certification – PMI

• Quick Value Facilitator Certification (WAMU's Facilitator / Quick Hit certification)

• CTT - Certified Technical Trainer

• Won “Technology Team Award” by collaborating with Infrastructure leaders to create a “Infrastructure Engagement & Architecture Review Process”.

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