Customer Service Sales
Resume:
Brett M. Knapp
Little Elm, TX 75068
Employment History
Ghost-Armor
Sales rep
2012
Responsibilities include sales and installation of ghost-armor products. Other duties entail opening/closing facilities, training new hires,
receiving and tracking inventory, usage of the RQ4 sales system, tactical leadership training, setting goals,
meeting quotas, and competing on the national level from over 150 locations.
AT&T
Sales Representative
2011
Responsibilities include helping customers purchase phones and phone accessories along with making amendments to rates, and adding phone plans.
Other duties include tendering payments, making company store transfers of merchandise, customer satisfaction and handling complaints, inventory,
opening and closing facilities.
Target
Cashier
2011
Responsibilities included cashiering as well as pristine customer service.
Other responsibilities included closing and opening duties along with a neat store presentation program.
Maintaining a smooth front lane operation by maintaining operation efficiency.
Cart attendance, carry outs, and above all great customer service.
PETCO
Sales expert
2011
Responsibilities at PETCO involved using set skills for all types of animals including, handling, training, feeding,
and animal complete nutrition and assisting customers with their particular animal needs and wants as well as customer training for animals.
Other responsibilities included opening and closing duties. A neat store presentation,
as well as moving merchandise throughout the store, customer service, cashiering, and carry outs.
Wal-Mart stores inc.
Inventory associate
2009-2010
Responsibilities included the unloading and safe handling of all GM and grocery merchandise throughout the store.
Safe operation of power jacks, walking lifts, and forklifts are used to stack merchandise and transport it through the store for restocking and zoning.
Other responsibilities entailed customer service, carry outs, inventory control in the backroom, and leadership as well as teamwork.
Gunter Automotive
Automotive Technician
2006 – 2007
Responsibilities included vehicle repair and maintenance on various types of vehicles, ranging from small engines and motorcycles to compacts school busses and
eighteen wheelers. Inspecting vehicles and issuing inspection stickers.
Other duties included automotive parts delivery, assisting customers with their automobile needs, and responsible for closing facilities.
cKc Enterprises
Lawn Maintenance Technician
2001 – 2009 (Seasonal)
Responsibilities include maintaining residential and commercial lawn care and supervising landscape crew.
Other responsibilities include resolving customer complaints, collection on past due accounts, assisting with landscape projects,
operating and maintaining commercial lawn machinery and providing care for other equipment.
Responsibilities also entail assisting with installation and repair of irrigation systems and assisting with fertilization and weed control applications.
Education/Certificates
Associate of Science degree
Grayson County Community College
Denison, TX
2007 High School Graduate
Gunter High School
Gunter, TX
Top salesman in district from 8/27/11 to 9/5/11 (AT&T)
Forklift certified
Grayson county state inspectors license
Department of Motor Vehicles
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