Sales/Project Management
Resume:
Erika Hill-Robinson
E ********@*****.***
P 240-***-**** anytime
P.O. Box 145
Sandy Spring, Maryland 20860
USA Citizen
Summary of Qualifications:
Customer Service Marketing professional with more than 14 years of proven experience in marketing, advertisement, customer service, client management, and sales. Currently provides a full range of customer support duties in a variety of Pre/Post sales settings. Coordinating the sales teams in all presale functions, which will include, but is not limited to customer visits and presentations, product research, compensation tracking, account inventories and identifying sales opportunities. Assist account managers with RFP/RFQ responses, assembly of final contract documentation and proposals for delivery to customer. . Provide customer requested information to include, but not limited to pricing quotes, billing information and product information. Communicate with the customer providing any assistance necessary. Generate all necessary paperwork and forms necessary both in a pre and post sale support function for Account managers on various product offerings as required. Maintains sales objectives, as Team Lead Coordinator Business and Sales Support, identify staff development needs and facilitate learning through development and execution of training, exceptionally reliable and trustworthy as a liaison to upper management; able to work with diverse populations including executive staff, the Federal Customer, internal staff, and external contacts; excellent communication skills, good negotiator with proven leadership skills.
Knowledge, Skills, and Abilities:
Sales (exceeding quota)
Marketing, Proposals, Support Reports, Event /Meeting Planning
Product Research, Sales Tariff /Contract Pricing, Budget Analysis,
Administrative Functions, Quality Assurance, Customer Service, Client Management, Office Automation, Health Benefits, Corporate Training, FMLA Training, Spreadsheets, Human Resource Management, Project Management.
Computers Systems, Hardware/Software:
Internet, Microsoft Office 95, 98, 2000, including Word for Windows, Power Point, Excel, Access,
ADOBE, MS Project
Employment History:
1. Verizon Business Federal, Ashburn, VA - May 2004 to Present
Team Lead, Sales and Support Specialist, Federal Markets
Specialist Sales Support position will provide support for the Sales teams in the Government and Education group. Assists the sales teams in all presale functions, which will include, but is not limited to customer visits and presentations, product research, compensation tracking, account inventories and identifying sales opportunities. Assists account managers with RFP responses, assembly of final contract documentation and proposals for delivery to customer. Use systems and office tools to assist Sales Team to research potential sales opportunities. Provide customer requested information to include, but not limited to pricing quotes, billing information and product information. Communicate with the customer providing any assistance necessary. Generate all necessary paperwork and forms necessary both in a pre and post sale support function for Account managers on various product offerings as required. General assistance to account managers ie.. research requests and special projects.
2. Verizon Federal, Washington, D.C. - Jan. 2002 to May 2004
Provisioned large Federal Telcom Orders
3. Verizon, Calverton II CSSC, MD – Jan. 2001 to Jan. 2002
Measurement Champion, Customer Support Specialist
4. Verizon, Fairfax, VA – Aug. 1998 to Jan. 2001
Customer Service Sales Representative Inbound Call Center
5. MAMSI, Inc. Rockville, MD- Oct. 1997 to Aug. 1998
Customer Service/Support Representative Inbound Call Center
6. KD Communications, Philadelphia, PA – Jan. 1996 to Present
Senior Consultant, Marketing, PR, Sales, Event Panning
Hiring qualified staff, providing excellent customer service, using proven processes and technologies, capitalizing on solid industry relationships, and more.
To keep everything on track, I assume responsibility for your event planning through seamless logistical coordination and flawless execution. I assist in better defining conference objectives and guide you in selecting the site and developing timeline, budget, and all logistical details.
- Airport Meet & Greet
- Audio/visual Production
- Brochure Design
- Budget Management
- Creative and Technical Writing
- Creative Development
- Entertainment Coordination
- Event Promotion
- Exhibit Sales
- Food and Beverage Planning
- Ground Transportation Coordination
- Invitation Design
- Meeting Facilitation
- On Line Registration - On Site Event Management
- Program Evaluations
- Security Coordination
- Silent & Live Auctions
- Site Research
- Speechwriting
- Speaker Coordination
- Sponsorship Sales
- Spouse Programs
- Theme & Content Development
- Trade Show/Exhibit Management
- Vendor Management
- VIP Handling
- Volunteer Management
6. JAZZAY, Incorporated, Bethesda, MD- 1995
Senior Sales Representative, Nike Sales
Regional Nike sales to High School and Secondary Schools, private and public.
Maintaining and exceeding expected quota.
Education & Training:
Bowie State University 3 years
Bowie, Maryland -International Relations/Human Resource Management
University College at UM- International Relations/Human Resource Management
College Park, MD
Verizon Training Program
Certified Representative DC, MD, VA, WV, DE, PA
Microsoft Access Certificate 2000
Boston University - Project Management Masters Certificate 2004
Verizon Portal Ambassador
LANGUAGES:
Spanish Basic - Familiar
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