Administrative Assistant Customer Service
Resume:
Kellie M. Garrett
**** ***** ***** ***** * Suffolk, VA 23433
********@*****.***
Objective
To find a rewarding and challenging career that can utilize my outstanding organizational skills along with my interpersonal skills. I am seeking an opportunity to enhance and further customer relationships in a service-oriented company.
Experience Summary
Six years in hotel front desk management and night auditing of daily financial transactions.
Five years as an administrative assistant for real estate firms performing a wide range of office duties, property management and legal work.
Six months as office receptionist, daily database updating and a range of adminstrative duties for a distribution warehouse.
Six months as customer service administrative assistant maintaining daily sales account database and maintaining contact with large number of sales reps.
Employment Experience
July 1994-Mar. 2000: Sheraton, Days Inn, Best Western Inn, in Hagerstown, Md.-Quality Inn, Econolodge in Hampton, Va. Front desk mangement at all locations.
Oct. 2004-Feb. 2006: PAUL MCGIRT & COMPANY, Chesapeake, VA. Team Coordinator maintaining client files from listing to closing. Ensuring accuracy and timely closing for both buyers and sellers. Marketing the team of agents with monthly mailings. Utilizing my MLS certification to search for properties for clients and alerting them. Scheduling agent appointments and attending as needed. Performing a wide variety of office tasks.
Mar. 2006-June 2006: PRUDENTIAL DECKER REALTY, Chesapeake, Va. Director of First Impressions answering multi-line switchboard and directing calls. Greeting clients. Sorting mail and faxes. Preparing and sending out bulk mailings. Inputting listings and making various changes. Assisting real estate agents. Performing additional office tasks.
Sept 2006-Feb. 2007: CENTURY 21 FIRST COLONY REALTY, Chesapeake, Va. Administrative Assistant answering multi-line switchboard and directing calls. Greeting clients. Sorting mail and faxes. Preparing and sending out bulk mailings. Inputting listings and making various changes. Assisting real estate agents. Performing additional office tasks. Assisting Principal Broker and Office Manager with projects. Preparing literature and taking payments for the real estate school.
April 2007-July 2007 : GSH REAL ESTATE, Chesapeake, Va. Administrative Assistant answering multi-line switchboard and directing calls. Greeting clients. Sorting mail and faxes.
Preparing and sending out bulk mailings. Inputting listings and making various changes. Tracking postage daily and completing monthly reports. Assisting real estate agents . Preparing company ad and forwarding to newspaper. Performing additional office tasks.
Sept. 2007-Feb. 2008: MAGNOLIA DISTRIBUTION, Gallatin, Tennessee. Administrative Assistant answering multi-line switchboard and directing calls. Greeting clients. Sorting mail and faxes. Preparing and sending out bulk mailings. Sorting previous days deliveries by vendor and inputing data onto a spreadsheet. Research claims.
April 2008-Oct. 2008: CHEMTREAT, INC, Richmond, VA. First Job: Special Projects Assistant maintaining company wide customer account information database. Compile and run daily analytical reports. Maintain strong contact with over 350 sales resps to obtain required information for database. Log and distribute faxes and emails to various customer service reps. Perform a variety of administrative tasks.
Jan. 2009-July 2009: DE-TECH UTILITY SERVICES, Richmond, Va. Dispatcher underground utility techs to 3 hour window jobs or emergencies. Direct techs to exact locations as needed. Billing utilty tickets daily as the locators report in and filing utilty tickets in the correct locators box. Assisted management with administrative tasks as needed.
July 2009-Oct. 2009: Grand Heritage Real Estate, Richmond, Va. Property Servives Coordinator maintaining client files from listing to closing. Ensuring accuracy and timely closing for buyers and sellers. Working property management: Send Pays or Quits, file Warrant in Dept, court appearance when required, execute eviction orders, performing move-in and move-out inspections. Collect and manage rent payments, keep home owners informed of important changes. Assist Prinicipal Broker with various office tasks.
Education
1991: High School Diploma
Currently enrolled in Tidewater Community College obtaining my Administrative Assistant’s Associate’s Degree
References available upon request.
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