Customer Service Sales
Resume:
Michael T Rhodes
White Bear Lake, MN 55110
LOGISTICS MANAGER
Seeking the opportunity to continue my career as a Logistics Professional.
SUMMARY OF QUALIFICATIONS:
Consistently demonstrate the ability to coach and train team members and maintain a strong and efficient operation.
Highly adept at solving external and internal customer issues in a cost effective and efficient manner.
Strong history of experience both selling transportation services and managing company logistics programs.
Experienced with coordinating projects and teams, serving as a liaison between all business units.
Exceptional customer service and face to face communication skills at all levels of management.
Direct Management experience that resulted in consistently meeting or exceeding company driven goals and standards.
Possess a full working knowledge of all transportation modes and the ability to present service solutions for each.
Strong computer skills to include Microsoft Works, Excel, Word and Sales Force programs.
Ability to quickly grasp and apply new ideas, concepts, methods and technologies.
PROFESSIONAL EXPERIENCE:
Service Plus Transport - Fridley, MN 2011 - Present
VP of Sales responsible for developing new partial and truckload business opportunities.
Murphy Warehouse – St. Paul / Minneapolis, MN 2010 – 2011
Managed the prospecting and development of new business within the warehouse and transportation businesses.
YRC – St. Paul / Minneapolis, MN 2007 – 2010
Senior Account Executive
Responsible for the prospecting, development and growth of transportation programs in the Twin Cities.
ILS (Integrated Logistics Solutions) – St. Paul, MN 1982 - 2007
Manager of Global Logistics / Warehouse Operations
Directly responsible for managing a $20,000,000 annual freight spend within the domestic and global programs.
Developed internal processes which enabled us to offer customer specific procurement programs to
ensure that we consistently met and exceeded their required service expectations.
Experience in this position provided a full working knowledge of all transportation services to include:
TL, LTL, Small Package, Rail, Local Cartage, Expedited services and Ocean Container freight.
Directly managed company operations and staff of 30 on all facets connected to the warehouse operations activities.
Applied Lean Six Sigma Concepts to design warehouse processes to promote streamlined efficiency and eliminate waste.
Analyzed service issues and implemented performance improvement processes to enhance customer quality programs.
Responsible for direct negotiations with service providers to structure favorable pricing programs for transportation.
Created multiple cost reduction programs within the company infrastructure that eliminated cost by $3.5 million in 2 years.
Responsible for creating & managing budgets for warehouse & transportation.
EDUCATION:
White Bear Lake High School graduate
Post Graduate courses for Logistics / Operations Management at the University of Wisconsin and University of Minnesota.
Roadway Sales University studies in Akron, OH.
Ongoing education studies related to Logistics Sales and Management through various seminar programs
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