PATRICIA ANGUS

Patricia J. Angus

**** ****** ****

Newark, Ohio 43055

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QUALIFICATIONS

An experienced administrative office worker offering over ten years of clerical service knowledge; motivated employee who consistently projects a professional image and relates well to people from all walks of life.

EDUCATION

University of Phoenix 2006 to Present

Obtaining Degree in Business Management.

Central Ohio Technical College 2003

Heath High School, Heath, OH

Diploma

1,200 hours of Specialized Business Training (IBE Program)

PROFESSIONAL EXPERIENCE

Time Warner Cable September 2008 to present

Zanesville, Ohio

Customer Care Rep

• Take inbound calls and make outbound calls when necessary, also assist customers with troubleshooting, billing and selling products and packages to customers to help meet customers needs.

Discover Financial Services May 2008 to June 2008

New Albany, Ohio

Fraud Prevention Representative

• Proactive measures in working with customers.

• Assisting customers and investigators in suspected fraudulent activity on their account; utilizing measures to halt such activity and aide in customer satisfaction.

Allied Cash Advance 2007 to 2008

Heath, Ohio

Manager

• Worked collections of insufficient funds, audits and trained newly hired employees.

• Made cash advances, off credit cards and verified individual’s information.

State Farm Insurance 2003 to 2007

New Albany, Ohio

Life/Health Policy Holder Asst. I

Customer Service Assistant

• Trained newly hired employees, signed all checks being mailed out to the policyholders and handled all pertinent information on accounts.

• Daily duties also included; exception tapes, agent breakdowns, mail central, filing, client data changes, verification of agent information and policy transfers.

Mail Filing and Distribution Clerk

• Handled accounts payable of all Life Company checks and other miscible accounting as assigned, worked all service transactions record letters to policyholders, utilized as a liaison for other internal customers and departments.

Medical Benefits

Newark, Ohio

Underwriting Trainee

• Processed group medical quotes for agencies in various states, update quotes upon request from clients, prepared statistical data for weekly reports, preparations of documents and all accomplished with pre-described company confidentiality guidelines.

Administrative Assistant

• Input application information into computer system, reproduction of printed materials, preparation of final reports and packages, preparation of correspondence and materials for supervisor’s approval and administrative support.

Awards – 5 yr award Med Ben, Performance Award

• 1998 through 2002

• 2005 through 2006

• Training

Third Party Administrators (TPA) classes, Med Ben University ~ focus on insurance policy, compliance, HIPPA, Security Awareness

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