Customer Service Human Resources
Resume:
Objective
To obtain a Nursing Home Administrator position with a reputable corporation.
Profile
Career-oriented with employment in responsible positions requiring maturity, energy, flexibility, decision-making, teamwork, and creativity. Strong communication, negotiation, organization, and problem-solving skills. Able to manage simultaneous projects, and successfully meet deadlines. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent team-building skills.
Skills Summary
Project Management
Written Correspondence
General Office Skills
Computer Skills
Customer Service
Scheduling
Marketing & Sales
Insurance Billing
Accounting/Bookkeeping
Human Resources
Business Office Manager
Professional Experience
HUMAN RESOURCES
Facilitate administrative compliance with human resources policies and procedures.
Administer compensation program and monitor performance appraisal process.
Administer new employee orientation; administer HR required new hire process including but not limited to pre-employment tests; conduct reference checks.
Participate in organizational training and development.
Performed Payroll duties and responsibilities.
Collect, submit, and kept copies of garnishments, and insurance enrollment for employees.
Reviewed downloaded time clock information for completeness and accuracy.
Process all payroll data and maintain payroll records.
Participate in administrative staff meeting and other meetings as necessary.
Rapidly learn varied computer programs such as Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, etc.
BOOKKEEPING
Oversee front-office operations and provide impeccable customer service:
Prepared Daily Operations Reports from relevant data sources.
Assist with telephone support.
Performed Account Payables.
Recorded approved invoices into the computer system and post to proper accounting period.
Generate and reviewed for accuracy accounts payable reports.
Familiar with paid and unpaid invoice files.
Performed tracking system for regular monthly expenses.
Audited documents to include expense reports, invoices, and check requests for payment
Performed accounting functions to include journal entries, accounts payables, receivables, petty cash, and deposits.
Checked health insurance eligibility for residents.
MARKETING/ADMISSIONS
Interview and tour potential residents and resident’s representatives to collect accurate data on admission inquires.
Follow facility admission, transfer, and discharge policies and procedures to screen resident’s applying for admission for placement in the facility.
Maintain accurate facility census and bed availability.
Explained the facility admission agreement and all attachments to potential and new residents and resident’s representatives
ADDITIONAL EXPERIENCE
Also performed duties and responsibilities in the Dietary Department, Social Services, Activities Director, Housekeeping and Maintenance Department. Performed Nursing Home Administrator duties such as planning and directing operations of the skilled nursing home facility.
Employment History
UNITED STATES AIR FORCE
Security Forces, 2001 to 2006
Duties include protection of all properties owned and controlled by the United States Air Force.
Educated soldiers on safety/ self protection.
Discouraged theft, arson, and vandalism by patrolling various crime zones throughout the base.
Arrest/detain persons violating the law; assist local police department and Fire Departments in security and safety related to municipal building security.
Respond to criminal situations and enforce applicable laws, statutes, and ordinances.
Perform duties such as traffic enforcement, domestic disputes, warrant services, summons services, and interviews.
Conduct surveillances and investigations. Develop and maintain sources of information to deter crime.
Responded to burglar alarms and citizen complaints on the Air Force property.
AT&T SALES REPRESENTATIVE– Killeen, T.X.
Telecommunication, 2000 to 2001
Develop sales and marketing skills.
Train new tele-interviewers on effective interviewing techniques for completion of questionnaires.
Responsible for calling prospective customer to explain type of service or merchandise offered.
Called residential consumers, discovered their domestic/international calling needs, recommended programs.
Utilize telemarketing techniques to persuade customers to purchase of follow up on products or services available
Record names, addresses, purchases and/or reactions of prospects solicited; used city and telephone directories to develop lists of prospects.
Contribute to the growth of sales of long distance service. Established comprehensive leads network with the telecommunications industry.
All positions require ability to interact with people in a wide variety of work or community environments to obtain accurate data upon which research and/or sales projections are based.
RIVERSIDE REHABILITATION AND HEALTHCARE CENTER-Austin, T.X.
Admissions Coordinator, 2011-present
Interview potential residents and their representatives to gather precise information on inquires.
Maintain accurate facility census and bed availability.
Explained admission agreement and all pertinent information to residents and residents responsible party.
Conduct tours of the facility to potential residents and families.
Attended and conducted several marketing events and seminars, to help promote and advertise the services offered at the facility.
Verified health insurance eligibility and benefits for potential residents.
Education
ASHFORD UNIVERSITY– CLINTON, I.A.
Bachelor of Arts in Healthcare Administration, 2007-2009
GPA: 3.75/4.0 (Magna Cum Laude) Honors
ASHFORD UNIVERSITY – CLINTON, I.A.
Masters of Business Administration, 2010-2011
GPA: 3.80/4.0 (Magna Cum Laude) Honors
MIDLAND COLLEGE- MIDLAND, T.X.
Administrator- in-Training Program, 2010-2011
TEXAS DEPARTMENT OF AGING AND DISABILITY SERVICES
Licensed Nursing Home Administrator- 10178
• References available upon request
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