Manager Management

Ateesh Bhattacharya

Cell: +973-********

Email: ******************@*****.***

Work Summary

• Joined Tech Mahindra in June 08 as an ITPian. Underwent rigorous technical training for 4 months and learned languages C, Java, Advanced Java, PL-SQL and operating system UNIX.

• Got inducted in BT-02 IDU in the month of October 08 in CRM platform for One Siebel and since then been working in the Testing Team till July 09.

• I have been associated with the TSR-L2C (Telecom Strategic Review – Lead to cash) team and have given my contribution in all three sections i.e. internal, billing and portal by regularly being part of the regression team.

• In August 09 got allocated to the GLOBITMS IDU and have been working with the production support team till October 09 for the client Tikona Boss.

• From Nov 09 till Date has been relocated to Bahrain and working as part of the Operations team here for STC’s venture “VIVA Bahrain” in Bahrain. Leading the CRM operations support team.

ACADEMICS

• Completed B.E in Mechanical Engg. from Yeshwantrao Chavan College Of Engineering, Nagpur in 2008.

• Fluent in English, Hindi, Bengali and familiar with Marathi.

TECHNICAL SUMMARY

SKILLS TOOLS

Operating Systems UNIX, Windows

Languages C,JAVA,XML

Database(s) Sql, Oracle (Pl/Sql)

CRM Siebel

AIA(BPEL,ESB) & OSM Oracle Enterprise Manager (Introduction)

WORK HISTORY

Duration Organization Role

June 2008 till date TechMahindra Ltd. Technical Associate

WORK EXPERIENCE

1. Tech Mahindra Ltd.

a. November 2009 to Present (16 Months)

Is presently working for the Greenfield Project of STC’s (Saudi Telecom Company) venture in Bahrain, VIVA Mobile and Broadband Services.

Kingdom Of Bahrain (Present Location).

Brief Discussion:

This was a fresh set up as the complete stack was created from scratch as per the customer requirements.

As a Technical Associate I have performed the below tasks:

• The complete operational activities from the CRM prospective.

• I am the whole and sole owner of the RMS (Resource management System) module in Siebel which is an inhouse customization. The complete SIM, IMSI and MSISDN inventory is generated, mapped and maintained in this module.

• Maintenance and monitoring of the other modules such as the Account Management, Order Management, Service Management and Product Management.

• I have been the SPOC for the customer interactions for queries regarding Siebel.

• I have also taken the charge of the Service Desk to get regular update on their performance so as not to miss on Response and resolution SLAs set by the customer.

• Generation of New Series of SIMs, MSISDNs and also the configuration of NEW SIM profiles based on the requirements and also for Starter Pack creations which are Prepaid Paired SIMs.

• Generation of daily, weekly and monthly reports of various data as required for reporting and reconciling purposes.

• Monitoring the Siebel TTs and attending to them as part of support activity and getting it resolved with proper inputs from downstream systems such as AIA, BRM and OSM. Also close monitoring of order flow and ensuring there are no bottlenecks.

• Ensuring the proper execution of the EIM jobs for Credit Limit Breach, HTM, Dunning and Starter Pack creation. Manual execution of the EIM jobs in case of failures. Also creating work rounds for the existing code base in case of data discrepancies.

• Well aware of the Siebel Database structure and table design as to track the flow of data and extract them as and when needed.

• Gained knowledge of the E2E systems and validate the proper business scenarios. Report improper functionalities to the development support for fixes in future releases for system enhancements.

• Us e of the BMC Remedy tool for defect tracking and operational issues which may be business or infra related.

• Also education of end users and make them aware of existing and future enhanced functionalities.

• New User creation and assigning them proper roles and responsibilities as desired.

• A brief introduction to the Siebel Gateway, Web and Application Servers and monitoring of the Web Server performance.

Applications: Siebel CRM 8.1, SQL Developer, BMC Remedy

b. August 2009 – October 2009 (3 month)

Have been associated with the Tikona Boss Managed Services team and have been working on the various components involved in the production and UAT env.

Brief Discussion:

Had the first hand exposure to Oracle AIA (Application Integration Architecture) which is the interface to various other productions components such as CRM, BRM, OSM, UIM & ERP.

As a Technical Associate, I performed the following tasks:

• Monitoring of the AIA component through BPEL to monitor the processes and notify the failed processes and their reasons to the other components.

• Mapping of the customers in BRM and CRM through appropriate data on the AIA database.

• Creation of “Channel Partners” details on OSM (Orders & Services Management) and assigning them proper views in production.

• Creation of users on OSM for their access on the application and even completing order journeys in UAT env from the OSM end.

• Monitoring of ASAP, OSM & UIM processes.

• Creating inventory details in UIM application for any new CPE and mapping them to corresponding customers.

• Creation of “Channel Partners” details on CRM(Customer Relationship Management) and assigning them proper views in production.

• Creation of users on CRM for their access on the application and even completing order journeys in UAT env from the CRM end as well.

• Monitoring of Siebel CRM application on production so as to update failed orders and take necessary steps to rectify them.

• To update the application as and when required for the customers for details or plan change of the service.

Applications: Siebel CRM, Oracle AIA, Oracle OSM.

c. October 2008 – July 2009 (9 months)

CRM-OS-VVT-L2C at Sharda Center, Pune (Customer Relationship Management – One Siebel – Verification and Validation Testing – Lead 2 Cash)

Releases Worked: R-14, R-15, R-16, R-17,R-18,R-19

Client: British Telecom (Whole-Sale)

Brief Discussion:

CRM-OS-VVT-L2C project comprised of testing of its products like Business PSTN, PSTN AUX Group, ISDN30, ISDN2e, etc. These are the different products in which customers can get different services required by them.

As a Technical Associate, I had performed following tasks:

• Analyzing the Requirements, Business aspect , Acceptance criteria and Identifying the features and Impacts

. Detailed study of the production journey for all products i.e their lines, types of network provided, and the customization required for them

. The significance of each added feature and their verification on network provided

• Testing the Specifications written for the New Functionality

• Performed various types of Testing like Sanity Check Testing, Regression Testing, Functional Testing as well as the billing and portal application scenarios for these products.

• Maintaining Bug Tracks and Reporting Defects identified through Quality Center

• Tracking the Status of the Defects and Test Production Fault fixes

• Preparing Test Logs and Test Summary Reports

• Preparing the Daily Status Report and Reporting it to the immediate manager

• Loading the test scripts on Quality Center and maintaining the structure

Applications: Siebel, BT.com, HP Quality Center

NOTE: References available on request

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