Customer Service/Data Entry

**** ********* ****

Apt S*

Morrow, GA *****

Home 678-***-****

Email ***************@*****.***

Shetera R. Chaney

Objective

Seeking a customer service or sales position which will require me to use my skills, abilities, and experience in the field to ensure the highest level of customer satisfaction possible

Work Experience

1/2010-4/2011 Arise Virtual Solutions Miramar, FL

Customer Service Representative-Travel Advisor

Assisted callers with establishing options for timeshare exchange

Answered inquiries concerning payments, confirmations, and cancellations

Updated customer accounts

Processed requests for new memberships

Upsell membership renewal

Customer retention with irate callers

3/2009-11/2009 Comfort Inn Mcdonough, GA

Night Auditor

Audit hotel paperwork to ensure the day has balanced

Posts room charges and taxes to guest accounts

Verified all account postings and balances

Verifies all hotel paperwork is correct and balanced

Ran preliminary reports

Processed no shows and close of day

Stock the front desk with daily supplies

2/2008-8/2008 Aaron’s Sales & Lease Ownership Jonesboro, GA

Management Trainee

Provide the Customer with excellent customer service

Take a visible role in representing Aaron’s in the local community

Responsible for the growth and retention of customers

Actively manage the customer experience within the stores

Manage expired customer agreements

Responsible for setting and attaining sales goals

Inventory responsibilities

Pricing and staging of merchandise

Explore and react to profitable revenue opportunities within the store

8/2007-11/2007 OSI Collection Services Hapeville, GA

Collector

Negotiated payment on delinquent wireless accounts

Customer service, communication, problem solving and negotiation

Follow through on assignments until complete

Establish a relationship of trust over the telephone with people who are in challenging situations

5/2006-9/2006 Sento Raleigh. NC

Technical Support Representative

Provide technical support service through one-call resolution to establish a long-term customer relation

Assist caller with product features, installation, setup,, troubleshooting, and hardware operations

Sold multiple entertainment products and services as well as hardware systems and accessories

Answered inquiries with billing and payments

6/2004-9/2005 Rent -A-Center Perry, GA

Inside/Outside Manager-Sales/Credit

Negotiated payment arrangements on past due accounts

Arranged for delivery/pickup of various merchandise

Drew up rental agreements and explained their concept along with their terms

Performed daily open and close activities

Supervised account managers on "hard"(those seven or more days past due) accounts

Obtain new rental orders on the sales floor

Distribute print materials and telemarketing to create new business

3/2002-3/2003 Hampton Inn Cordele, GA

Guest Services Representative

Assisted customers with check-in/out

Aided customers is the completion of reservations

Assured that each customer was made as comfortable during their stay as possible

Posted charges for various premium services to guests’ room accounts.

1/2001-9/2001 Electronic System Products Duluth, GA

Shipping/Receiving Clerk

Delivered packages received to their respective parties

Kept inventory of parts received for the various projects of the research and development firm

Assembled manuals on finished products and prepared for shipping

6/1999-7/2000 Now Communications Lawrenceville, GA

Customer Service Representative

Assisted customers with connection, disconnection, and modification of home phone service

Processed orders for home phone service in LENS (Local Exchange Navigation System), the system used by then Bellsouth)

Negotiated payment arrangement on past-due accounts

Education

South Georgia Technical College Cordele, GA

Associate of Applied Science-Accounting

Honor Graduate

Payroll, Tax, & General Ledger Accounting

Additional Certificates Received:

Certificate – Office Accounting Assistant

Certificate – Bookkeeping Specialist

Certificate – Office Accounting Specialist

Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Typing Speed: 50WPM-10,000KSPH

Contact this candidate