Management Quality

Steven A Jenkins Jr

Greensboro, NC *****

215-***-**** (Mobile) ************@*****.***

SUMMARY OF QUALIFICATIONS

Management professional with exceptional results in manufacturing, operations, warehouse, and distribution management. Completely committed to continuous improvement and high cost savings within the operation. Employee development, automation installation, and customer retention. Effective in increasing production efficiencies and new product introductions. In-depth knowledge and proficiency in quality management. Focused on achieving high quality results. Proven leadership, team organization, and team building skills. Experienced in leading Lean 5S implementation.

PROFESSIONAL EXPERIENCE

DeWolff, Boberg & Associates, Inc., 2011/2012

Management Consultant

Installed Management Operating System (MOS) in a wide range of industries and countries

Helped clients with process improvements, area capacity studies, line balancing, and labor reductions

Trained all levels of management on how to effectively problem solve, communicate, and identify variances to their plan and goals. Aided in establishing proper Standard Operating Procedures, baselines to monitor improvements, and metrics to measure efficiency. Developed and install management tools to be used on all levels to drive communication, aid in planning, and identifying barriers

• Installed Aramark Performance Excellence(APEX) for industrial and cleanroom sites

• Cost Savings for three APEX sites exceeding 500k goal totaling over 1.6MM annualized for a 20 week project.

• Over exceeded Durham Cleanroom facility goal of 474k with a total savings of 506k

• Conducted continuous improvements process workshop throughout the organization.

• Improved cost savings in APEX each week during the project, exceeding cost and quality expectations.

• Improved quality ISO 9001 with action plans that included more CAPA’s and PA’s each week that improved

the facilities quality score and helped drive a continuous improvement culture in the facility.

• Implemented Lean 5S projects thought out each Union operated facility.

Netflix Inc., Phoenixville, PA/ Greensboro, NC 2009/2011

Assistant Operations Manager / Operations Manager

Lead, directed and managed inbound/ outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards. Maintained a clean, professional and safe working environment by inspecting / scheduling maintenance, and ensuring that all warehouse equipment is properly accounted for and in safe working condition. Handled employee inquires and solved employee issues regarding HR, payroll, & Workman’s Comp. Highly experienced with operation and maintenance for NPI and KFW automation

• Monitored daily task of three direct report supervisors and 50 indirect reports.

• Implemented and maintained Lean 5S projects to improve automation shipping processes. This process improved

shipping accuracy in both the Phoenixville and Greensboro facility.

• Implemented monthly safety awareness programs in the Phoenixville and Greensboro hub and reduced overall

safety incidents and Workman’s Comp claims.

• Implemented national initiative for recycling ink cartridges in efforts to go green. Implemented in all U.S facilities.

• Implemented corrugate recycling in the Greensboro hub that kicked back over 10k annually to the facility.

• Personally coached, trained, and mentored direct subordinates and provided career developmental opportunities

through training and quality management activities.

• Successfully helped close the Phoenixville hub in 2010.

• Successfully helped open the Trenton Hub in 2010 3rd largest Netflix hub in the U.S.

Avon Products Inc., Newark, DE 2006/2009

Manufacturing / Production Supervisor

Successfully improved and maintained all KPI’s. Drastically reduced quality defects on the shipping docks and provided other Avon branches with data necessary to improve their quality. Implemented Lean 5S initiative within the outbound shipping department and offline bulk area reducing overall safety incidents and heighten the safety environment awareness. Developed and implemented new procedures and processes that consistently reduced miss-loads numbers by 50% in 2008 and 2009. Saved the facility over 100k annually with miss-load quality project. Greenbelt corrugate project removed over 20k in expense in the last two years of operation.

• Lean Six Sigma training with Greenbelt focus.

• Implemented additional 3 Tray capture conveyor system with capture rate of 98 %. Removed 86k

of expense in the last two years of the Newark Facility.

• Lead National Initiative for outbound shipping quality for all Avon branches in the U.S

• Supervised daily task of shipping and order processing for approximately 40 - 60 associates

• Ship 12-21 thousand orders, and 1MM pieces per day in a piece pick operation utilizing Pick to Light, A-frame, and manual picking process.

• Received recognition for excellent leadership and cost savings from two Avon Facility Executive Directors.

• Successfully helped close Avon’s second largest distribution center in the U.S

Eckerd Distribution Center, Fairless Hills, PA 2006/2006 Distribution Supervisor

Supervised and managed RX and Order Processing departments in a fast paced, high volume distribution environment. Attained cost center goals in production output and efficiency. Supervised a team of 100 direct report hourly associates. Experienced with Rx operations and protocols from DEA/FDA

• Overseen daily activities and performance for approximately 100+ associates

• Directed activity at a 500,000 + square foot distribution facility, including shipping, receiving, order processing, and merchandise control.

• Improved productivity 15% and cut out overtime and need for 3rd shift in peak season.

• Hired, trained, scheduled, and manage a staff in all reporting departments.

• Helped implement productivity standards with time study monitoring.

• Successfully completed a number of continuing education courses in order to enhance my professional development.

EDUCATION

B.S Business Management, West Chester University of Pennsylvania, West Chester, PA

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