Latisha Lassiter

** * **** *** *** **

Newark Nj 07106

(201)702- 9598

OBJECTIVE :

Seeking a position in Customer Service where my extensive experience will be further developed and utilised.

EXPERIENCE :

Newark NJ 07106

Ive been trained in customer service for the past 4plus years. I have never had a job that didn’t concern people.

Customer Service Manager

• Responsible for the supervision of a staff of twenty-eight people within the customer service department.

• Responsible for the recruitment and training of customer service representatives.

• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.

• Successful account retention record of 98%.

• Performed market research surveys amongst client base to seek feedback on sales techniques, follow-up methods and quality of after sales service.

• Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.

AIR SERV CORP.

NEWARK LIBERTY INTL.

07112

Customer Service

• Provided support to the sales team, ensuring all sales and service objectives were met.

• Responsible for customer service in the digital equipment division, duties included answering customer queries, problem solving and providing detailed information on new products.

• Worked with new customers in the development of new accounts and the implementation of new systems.

• Assisted in the development of new policies and procedures.

• Assisted in the training of new customer service representatives and associates.

• Performed market research surveys on customer needs and requirements.

• Prepared weekly sales reports for the sales team and sales management.

• Generated repeat business through successful client follow-up.

EDUCATION :

Weequahic highschool

Major: AP English

High School Diploma

.