Customer Service Manager

Career Objective

To put my skills in Finance to work for UHY Adivors.

Education

Iowa State University, Ames, IA Graduation: May 2011

• Bachelor of Science – Major Finance

Related Coursework

• Strategic Management

• Corporate Risk Management and Insurance

• Investments

• International Finance

Related Projects

Raising Human Trafficking Awareness in Ames Community, 2011

• Examined different Feasible solutions

• Researched and gathered relevant information around Ames and Des Moines Community

• Assembled and construct a report for recommendation for Networking Against Human Trafficking Organization

Bank Performance, 2011

• Evaluate the bank management team

• Observe variation and trend of the chosen bank

• Construct a performance report of the bank

Experiences

Taki Japanese Steak House, Waiter May 2008-Present

• Provide excellent customer service and build customer loyalty

• Manage customer orders and maintain accurate transactions

• Train and supervise approximately four new employees

• Proficient in selling and promoting service and products

Ted’s Coney Island West, Front-House Assistant Manager April 2006 –2009

• Coached and trained five employees

• Regulated Inventories

• Managed front house activities and customer transactions

Skills

• Computer: Proficient in Microsoft Word, PowerPoint, and Excel

• Language: Fluent in Vietnamese

Affiliations

• Iowa State University Finance club, Fall 2010- Present

• Vietnamese Student Association

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