Customer Service High School

SUMMARY

Experienced warehouseman/materials handling professional with demonstrated customer service skills and attention to detail. Expertise in building and maintaining access databases and excel spreadsheets. Applying the six sigma methodology focusing on process improvements, time management driving for perfection and eliminating costs.

PROFILE

A conscientious, reliable, competent, mature person. Honest and hard working, I take a pride in excellent timekeeping and have a responsible approach towards work. I have always been able to work unattended and take the correct decisions as necessary. Accustomed to working in a pressurized environment and delivering within the timescale. Efficient and organized, I have demonstrated an ability to adapt to different work situations. Open and approachable, keen and enthusiastic for work, I am prepared to undertake any training required by your company.

KEY SKILLS

• Adaptable.

• Clear and confident communication skills.

• Ability to work unsociable hours. • Experienced team worker and team leader.

• Willing, efficient, dependable.

• Sets Goals and achieves them.

EMPLOYMENT HISTORY

Nov 04 – Present Day Circuit City Corporate, 9950 Mayland Drive, Richmond, Virginia, 23233 Database Specialist/Customer Service.

Built and maintained Microsoft 97 and 2003 Access Databases. Working with Excel and Word to create spreadsheets, files and documents. Importing and exporting files to and from vendors on a daily basis. Tracking packages using UPS, FedEx and DHL. Creating MRA’s and RTV’s for merchandise. Resolving escalated customer issues from the Circuit City Call Center. Working with vendors to create good business relationships. Processing monthly inter company billing and checking vendor billing for irregularities. Supported over 700 Circuit City Stores with part accessories and product issues.

ACHIEVEMENTS

• Created and managed an access database that processed ~$3MM dollars a year in sales and credits of consumable replaceable parts.

• Created a database process to monitor credit returns from customers to vendors resulting in a 6k monthly return of credits owed to the company.

• Created an access database to track down core returns resulting in a 70k monthly reduction in part write offs.

Jan 00 – Nov 04 Circuit City, National Parts, 2044 Westmoreland Richmond, Virginia 23230

PARTS CLERK IV.

Working in a high pressure Warehouse servicing the Fifty States of America on a ship to home and ship to store basis. Maintaining Inventory using a computer system. Receiving, Stocking, Picking and Shipping. Running and working daily reports. Using Microsoft 97-2003 Access, Excel and Word to complete work assignments. Complete control of daily/weekly/monthly and yearly Inventory Counts to keep all stock accurately maintained.

ACHIEVEMENTS

• Maintained ~$1MM + parts inventory warehouse accurately and neatly ensuring on hand quantities were always correct.

Oct 99 – Dec 99 Hermitage Country Club, 1248 Hermitage Road, Manakin Sabot, Virginia, 23103

GOLF MAINTENANCE CREW MEMBER.

Sept 99 – Oct 99 Richfood Inc. 2000 Richfood Road, Richmond, Virginia, 23261

WAREHOUSE ORDER SELECTOR.

(Dec 98 - Sept 99 Immigrated to the USA. This time was spent leaving England adjusting to a New Country, getting married becoming a permanent resident of the USA and obtaining my work permit.)

Mar 81 - Dec 98 Akzo Nobel Decorative Limited, Hadrian Works, Haltwhistle, Northumberland, NE47 9QS, England.

WAREHOUSEMAN CLASS 1 (LEADING HAND)

Worked in busy warehouse for the above firm. Responsible for a wide range of duties including monthly inventory control, receiving, recording and storing deliveries, loading and unloading of vehicles, together with the loading of containers for shipment. Dealt with paperwork and hazardous goods notes, input and recorded data on computer data base, picked orders for shops and contracts nation-wide, dealt with customers and drivers. As Leading Hand, responsible for the duties of up to six staff, arranging their workloads and checking their work. Transported Inventory driving Forklift Trucks, Reach Trucks, Stuffer Trucks, Electric and Manual Pallet Jacks.

FORK LIFT TRAINING

Forklift Truck OSHA Certified, Class 1 through Class 5 - 12 years experience with operating Counter Balance Fork Lift Trucks, Narrow Aisle Straddle/Reach Trucks, Push/Pull Forklift Trucks, Electric and Manual Pallet Jacks.

FIRST AID TRAINING

American Red Cross Certified Licenses in

Adult CPR/AED, First Aid.

Infant/Child CPR, First Aid.

COMPUTER SKILLS

Trained in Windows XP and Vista and Microsoft Office 97 - 2003, which includes the use of Word, Excel, Access and Publisher, together with knowledge of Microsoft Works and the Internet with use of both Microsoft Internet Explorer 7.0 and Netscape.

Hold RSA Examination Board Certificates Stages I & II in Computer Literacy and Information Technology.

New Horizons Access 2003 Levels 1, 2, 3, Excel 2003 Levels 1, 2, 3,

Access 2003 Queries and Forms courses.

Skills include Word Processing, Database Specialist, Spreadsheets, Graphical Representations of Data Facilities and Integration of Documents.

EDUCATION.

1977 - 1980 Haydon Bridge High School, Haydon Bridge, Great Britain.

Obtained 7 CSEs at varying grades including Math’s and English Language

ADDITIONAL INFORMATION

Health Excellent

Interests Sport, keep fit and computers

3rd Degree Black Belt Tae Kwon Do

Soccer Coaching “E” License

Driving License Clean and current, with own transport

References Can be supplied at your request

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